When talking about Corporate Social Responsibility (CSR), we mean the desire to reconcile the Company's effort and competitiveness, integrating a commitment to social development, solidarity and improving the environment.
At BlueBay Hotels, we care about these values, reviewing our management policies, integrating sustainable development principles and implementing socially responsible behavior applied to different policy areas.
At BlueBay, we are committed to quality, excellence and customer satisfaction. In order to improve the quality of service, be sure to meet the expectations of our guests and ensure your complete satisfaction, the BlueBay Hotels Quality Management Program includes surveys and audit process conducted regularly both internally and through external companies.
Customer surveys. Through external companies, responsible for monthly surveys in each of the hotels, we have at our disposal the information and monthly assessment, with cumulative and annual average:
Review Management.We work with a monitoring tool that communicates and updates on an ongoing basis, with all those information platforms, agencies and tour operators who publish surveys and customer ratings. At BlueBay Hotels, we care to maintain a permanent feedback, respond to our customers and inform the heads of departments.
Customer service. Both the customer service department at our headquarters and in each of our hotels are available to collect opinions and suggestions, in order to transmit and manage them efficiently.
We work and collaborate with leading industry suppliers that meet a code of ethics and respect for the environment. Be that meats, fish, fruit, toiletries, textiles... we strive to provide equal opportunities and encourage the purchase of local and national products, always under strict environmental control of raw materials. For each one of them and for the most important products, we ask for the appropriate technical specification. We ensure compliance with traceability records.
We care about energy saving by purchasing low-power light bulbs and using LED technology. The cleaning products we use are also of recognized brands such as Vileda, Proquimia, etc., companies committed to the environment and immersed in Quality Policy and Certifications recognized (ISO, AENOR ... ..).
At BlueBay Hotels, we work to contribute to sustainable development and protect the natural resources of our environment, from planning, design and construction of the hotels, to their daily functioning. We promote awareness, training and dissemination of good environmental practices among our guests, suppliers and employees. The goal is to instill a sense of energy and water savings. We have been successful in a way that this activity is carried into the homes of our employees.
We comply with the laws and regulations and environmental policies of each of the countries where we operate.
We have received the EarthCheck Certification, the only worldwide recognition for those developments that make an active effort to protect the environment.
Waste Reduction and Recycling. Our hotels are carrying out a program of separation and recycling of solid waste and used oil. Proper treatment of hazardous substances and waste by authorized companies.
Saving natural resources, water and energy.
Reduction of pollution and emissions of CO2. Maintaining equipment and work vehicles in good condition in order to minimize noise pollution and emissions to the atmosphere. Application of the use of biodegradable chemicals, thus avoiding chemical contamination of the environment.
Special treatments for flora and fauna. Our commitment is to contribute to our activities to improve environmental conditions in the regions and countries we operate in, identifying areas for improvement and working to develop effective solutions tailored to each environment.
At BlueBay Hotels, we bet on people. We believe and work for them. We know that the foundation of our company is its human capital. This is why measures are taken to ensure the motivation and involvement of our employees.
Our system of recruitment, hiring, compensation, professional development, participation,... ensures equal opportunities and non discrimination. We comply with legislation relating to the integration of disabled people. We ensure the basic measures of health, safety and risk prevention, in addition to implementing the measures necessary to ensure good working atmosphere. We provide tools that foster transparent and bidirectional communication.
At BlueBay Hotels, we aid and encourage social proposals to integrate the individual in their environment.