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BlueBay Grand Esmeralda *****


Playa del Carmen - Quintana Roo - Hotels in Mexico

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

Description


The BlueBay Grand Esmeralda is the finest of the Playa del Carmen hotels in Riviera Maya, Mexico. Experience the ultimate in 5-star luxury surrounded by a lush jungle, mangrove swamps and the stunning shoreline of the Caribbean Sea and watch the sun set with a cocktail on our own private beach. If you’re looking for all inclusive holidays in Mexico, you’ve found paradise.

As you’d expect, the BlueBay Grand Esmeralda has some of the best facilities of all the all-inclusive hotels in Playa del Carmen and you’ll want for nothing. There are 6 a la carte restaurants serving a range of food including Mexican, Italian, French, seafood and oriental amongst others.

Breakfast is served from 7am to 11am, lunch is from 12pm to 3:30pm and dinner is available from 6pm to 10pm. Snacks and drinks are available throughout the day and the Sportsbar is open around the clock.

There are three swimming pools with separate children’s areas that can be used by all of our guests alongside the spa facilities, tennis courts, golf course and fully equipped gym. Additional services include 24hr healthcare facilities, car hire, childcare, laundry and room service.

It’s not just us you have to believe, we were rated the best all inclusive hotel in Riviera Maya in 2010 by Expedia and we have countless other awards for our facilities, service and our commitment to ecology and preserving the ecosystem.

AWARDS:

• Top All Inclusive Riviera Maya Expedia 2010
• Health and Safety Program Transat 2009-2010
• Hotels 4U, most sold hotel in México´09
• Elite Meetings, Elite Certified 2009
• Beverly Clark, Elite Weddings 2009
• Expedia # 1 Producer, 2008
• Beverly Clark, Elite Wedding Collection 2008
• World´s 100 Sexiest Hotels, 2008
• Thomas Cook, Outstanding Customer *Service, 2007/2008
• Top Hotel Riviera Maya Expedia 2009
• RCI Gold Crown Resort 2008-2009 y 2010
• International Travel, Participation 15 Trade Show


Hotel policy


  • Children under 2 years are considered infants (babies)
  • Children aged 2 to 12 are considered children
  • Children over 12 years are considered adults
  • No pets allowed
  • Rooms are cleaned daily
  • Towels are changed daily
  • Bed linen is changed daily
  • Room check-in: 15:00h
  • Room check-out: 12:00h
  • Accepted currencies: Euro, U.S. Dollar, Canadian Dollar, Peso

Payment methods


  • American Express(AX)
  • Banamex(BX)
  • Bancomer(BR)
  • Mastercard(CA/MC/IK)
  • Visa(VI)
  • Traveller Cheque

Room type


There are a total of 979 elegant and spacious rooms offering the ultimate in luxury for the perfect stay. These are split into double rooms and suites, all of which offer views of the ocean or the perfectly groomed hotel gardens. We have a range of rooms which all come with air conditioning, fully equipped bathrooms, TVs, coffee machines, ironing kits and a balcony or terrace.

Our suites come with all of the above plus a king sized bed, a minibar and a living room/dining area with a sofa bed. Finally, our Deluxe Jacuzzi and Swim-Up suites come with an outdoor Jacuzzi and direct access to the private pool, respectively.

Deluxe Garden View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • 24h room service.
  • Internet TV and Wi-Fi access (extra charge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding beds.
  • Sewing kit.
  • Tub & shower.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Partial Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous parcial views of the sea and the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages.
  • Paid films.
  • Premium bed linen.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Tub & shower.
  • Smoking area.
  • Sofa bed.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the sea .

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Deluxe Jacuzzi Suite


The Jacuzzi Suites are equipped with 1 king size bed, they are located on the upper floors, with a private jacuzzi on the spacious terrace. All suites feature a lounge, a dining room and an extra bathroom.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Swim Up Suite Garden View


The King Swim Up Suites, equipped with 1 king size bed, are located on the ground floor, with direct access from the spacious terrace to the private pool. All suites feature a lounge and a dining room.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: N/A.

Facilities

  • Air conditioning.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Shower only.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Services


Available at no charge

  • 24h reception.
  • Air conditioning in the buffet and in the 3 restaurants.
  • Consierge in each building.
  • Doorman in each building.
  • Business Center and Business Service.
  • Dry cleaning service.
  • Lifts.
  • Fitness equipment.
  • Wi-Fi Internet Access (additional charge in the room).
  • Children's club with 3 age divisions, ,with specialized staff.
  • Supervised children's activities (from 2 to 12 years old).
  • Night Club (in the lounge bar) .
  • Multilingual staff.
  • Parking .
  • Parasols (one per room) .

Available with charge

  • Audiovisual equipment.
  • Babysitting service (on request 24h in advance, subject to availability).
  • Beauty treatments.
  • Currency exchange.
  • Medical service.
  • Hairdresser.
  • Newsstand and souvenir shop.
  • Car rental service.
  • Travel and tours agency.
  • Translation services.
  • safety deposit-box.
  • Massage treatment.
  • Hairdresser.
  • Special packages for weddings and honeymoons.
  • Room service las 24h .
  • Laundry.
  • Sauna and steam baths.
  • Private beach.
  • VIP pack (extra comforts, Private beach and private consierge).

Hotel facilities


  • International cuisine buffet-restaurant “Jaal-Ha” open from 7:00 till 11:00 and from 12:00 till 17:00.
  • A la carte restaurant with Italian cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Mexican cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Frenc cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte seafood restaurant. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with cuisine specialized in American meat. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Oriental cuisine.
  • 3 swimming pools sized 2.750m2 with separate area for kids.
  • Sports baropen 24h. Breakfasts from 5:00 am till 7.00.
  • Two tennis courts.
  • Voleyball court.
  • Golf course.
  • Fully equipped gym.
  • Theater.
  • BlueBay Spa, sized 2.500m2 with first class service open from 9am till 19pm.
  • Conference hall with capacity for up to 650 people.
  • Internet room (extra charge).
  • Shopping mall with boutiques, newsstand, tobacco shop and souvenir shops.

Entertainment and acivities



Entertainment and activities available within or near the hotel at no charge

  • Children's activities.
  • Table tennis.
  • Water activities and AquaGym.
  • Giant chess board (next to the pool).
  • Tennis.
  • Theater.
  • Scuba-diving (tours at additional cost).
  • Universal gym (bicycle, stepper, treadmill,...).
  • Volleyball (in the pool).
  • Entertainment and sports equipment.
  • Mini Club with specialized monitors.

Available at the hotel or belonging to the hotel with charge

  • Recreational facilities.
  • Tennis lessons.
  • Karaoke (once a week).
  • Billiard.
  • Shopping mall with boutiques, newsstand, tobacco shop, etc.
  • Non-motorized water sports: sailing, kayaking, etc.
  • Deep-water diving.
  • Massages, facials and body treatments.
  • Golf (in El Camaleón Mayacoba).

Available in the hotel area, all at no charge

  • Sightseeing.

Available in the hotel area, all with charge

  • Deep-water diving.
  • Water jets.
  • Catamaran tours.
  • Tour de Fishing.
  • Bicycles (normal and mountain bikes).
  • Campo de prácticas de golf.
  • Fishing.
  • Night clubs.
  • Racquetball.
  • Hiking.
  • Squash.
  • Football.
  • Horseback riding.
  • Water-skiing.
  • Wine tasting.

Reviews of BlueBay Grand Esmeralda


9 / 10

Based on 8511 reviews



More details in the comments

Location82.7%
Rooms86.6%
Reception84.5%
Service90.6%
Cleanliness92%
Gastronomy90%

Guests reviews


  • Brian Bilensky (12/05/2015)

    Very clean, friendly people, great food, nice bars and restaurants, room was very nice, clean, quality facilities and furniture. The central buffet was one of t...

    Assessment: 5.0/5 Source: Monarc


  • Carlos López Avila, Mexico (11/05/2015)

    Good: Me gusto todo

    Assessment: 10.0/10 Source: Despegar


  • Dongyang Hu (05/05/2015)

    a great place to stay, thanks to make our honeymoon super fantastic!!!!!

    Assessment: 5.0/5 Source: Facebook


  • Andy Ewing (04/05/2015)

    spent 7 days down there and had the time of my life!

    Assessment: 5.0/5 Source: Facebook


  • Marianne Collins Reinhart (28/04/2015)

    Had a wonderful experience and would definitely return.

    Assessment: 5.0/5 Source: Facebook


  • Delores, Canada (24/04/2015)

    Well I don't know how people can rate this resort with such bad reviews , for Bining our first time in Mexico I loved the resort it was very clean and I have oc...

    Assessment: 5.0/5 Source: Bookit


  • Lucy and Eddy (24/04/2015)

    weve been to blue bay many times in the past years and this trip was the most amazing one ever! The room is perfect and clean, with a great top floor ocean view...

    Assessment: 5.0/5 Source: Orbitz


  • Vicky Smith (17/04/2015)

    We leave Bluebay Grand Esmeralda tomorrow and have absolutely loved our week here! The room has been cleaned and the grounds have been spotless with workers aft...

    Assessment: 4.0/5 Source: Facebook


  • Jeff McIlmoyle (04/04/2015)

    We were there for a week stay Mar 23 to 30, 2015....Already looking forward to another trip to this resort. We had a great time, the food was fantastic, the res...

    Assessment: 5.0/5 Source: Facebook


  • Leigh Burton, Spain (30/03/2015)

    I love the Blue Bay Grand Esmeralda. The service and ammenitites are tops. If you want to go to Playa Del Carmen, to visit 5th Avenue for shopping, or enjoy t...

    Assessment: 5.0/5 Source: Facebook


  • C. Woluwe-Saint-Lambert (30/03/2015)

    Assessment: 10.0/10 Source: Sunjets


  • Todd Moir (30/03/2015)

    Outstanding. Been to many resorts around the world and this one is up there. Great service, immaculate grounds, clean rooms (could be a touch better but nothi...

    Assessment: 5.0/5 Source: Facebook


  • Jude Zieske (26/03/2015)

    wonderful property and fantastic staff. The strong points: nice beach, super clean property, good food selection, shuttle bus on property. The weak points: blac...

    Assessment: 4.0/5 Source: Monarc


  • Kerri Leigh Hayward (23/03/2015)

    Loved everything about our 11 day trip. Would not hesitate to stay here again

    Assessment: 5.0/5 Source: Facebook


  • Janice Richardson (19/03/2015)

    This year was my 6th time at Bluebay, the staff are so friendly, the food is excelent and well the shooters are the best ( made to perfection by Jamie) we love ...

    Assessment: 5.0/5 Source: Facebook


  • Donna Knopf (15/03/2015)

    Had a great vacation!! Best food I have ever had at an all inclusive and the friendliest staff!

    Assessment: 5.0/5 Source: Facebook


  • Stefan Gohlke, Canada (13/03/2015)

    nice hotel, great food and staff,nice and clean. The strong points: clean,nice and relaxing,many choices to eat,which pool or beach to hang out at. the bar and ...

    Assessment: 4.0/5 Source: Monarc


  • Stacie Pley Huot (12/03/2015)

    Amazing.We stayed Feb 28 to March 7/2015..from the moment we arrived our holiday was outstanding...dont believe all the negative reveiws you read..food was amaz...

    Assessment: 5.0/5 Source: Facebook


  • Juan M., United States (10/03/2015)

    Great experience! Great staff and the food was delicious.

    Assessment: 4.0/5 Source: Orbitz


  • Audrey Fischbein, United States (26/02/2015)

    We returned from our trip last week and I had to take the time to write a review. We had a BLAST ! This resort was clean and everyone was very friendly . The fo...

    Assessment: 5.0/5 Source: Bookit


  • Tiro Anthony, Canada (08/02/2015)

    Our first time in Mexico. Lots of foods in buffet, lots of varieties. 3 bars, lots of drinks, many varieties of cocktails. Most of the Servers are very nice and...

    Assessment: 5.0/5 Source: Monarc


  • Philip, United Kingdom (01/02/2015)

    A great luxury all-inc. Food was great. We were allocated a good room near the beach looking away from the sea. Points to note/ negatives:- It's a big hotel wit...

    Assessment: 4.0/5 Source: Hotels.com


  • Morag (31/01/2015)

    Second visit and had a great time. Staff very friendly and helpful. Cleanliness is fantastic. The food was plenty of choices, if theres only one criticism it is...

    Assessment: 8.7/10 Source: Travelrepublic


  • Tara (18/01/2015)

    We had a great week at the blue bay! Resort and rooms were always clean! Staff was always very friendly and eager to help. Food was tasty! Didn't matter if we a...

    Assessment: 5.0/5 Source: Monarc


  • Olga Danchenko (23/12/2014)

    Excellent staff. Mexicans are very friendly people. May God bless this country. Pluses: excellent food, immaculate cleanliness, bottled water always available, ...

    Assessment: 3.0/5 Source: Monarc


  • JP And friends (23/12/2014)

    Booked this hotel for seven nights because of its size, restaurant choices, location, and price. The hotel is very large and there is a trolley that goes around...

    Assessment: 4.0/5 Source: Orbitz


  • Felicha S. (23/12/2014)

    I was kind of skeptical coming to this hotel after reading the crazy reviews but overall it was a great experience. The only downside was the lobby that had no ...

    Assessment: 4.0/5 Source: Orbitz


  • JP And friends (22/12/2014)

    Booked this hotel for seven nights because of its size, restaurant choices, location, and price. The hotel is very large and there is a trolley that goes around...

    Assessment: 4.0/5 Source: Orbitz


  • A.A. (16/12/2014)

    The lobby is a bit disappointing. The strong points: the strong points is the service the location and the food. The weak points: the beach

    Assessment: 5.0/5 Source: Monarc


  • Mike Walters (10/11/2014)

    mY WIFE AND I ARE RETURNING TO BLUE BAY FOR THE 4TH CONSECUTIVE YEAR ON 12/11/2014. RESORT IS A GREAT VALUE AND HAS NEVER DISnAPPOINTED US. FOOD IS AVERAGE IN Q...

    Assessment: 5.0/5 Source: Bookit


  • Booking.com User, Belize (25/10/2014)

    Positive: availabilty of services.

    Assessment: 8.8/10 Source: Booking.com


  • Mrs Fancy Pants, United States (21/10/2014)

    I have been to Mexico plenty of times and this is in my top 3 of hotels in the area. We were treated very well and the staff goes above and beyond to accommodat...

    Assessment: 5.0/5 Source: Orbitz


  • Yosef, Israel (16/10/2014)

    Positive: Nature is all around , the jungle and the animals surround the premises and come up to the rooms. Food and drink plentiful and good quality. Nice pool...

    Assessment: 10.0/10 Source: Booking.com


  • CSALT, United States (15/10/2014)

    Friendly staff, great value for your money. Would stay again for sure!

    Assessment: 4.0/5 Source: Orbitz


  • Lissette Valerio (07/10/2014)

    Excellent! Great food, kind people at the hotel ! The hotel is very clean and the resort. Love the entire experience.

    Assessment: 5.0/5 Source: Bookit


  • Joseph Sarmiento (06/10/2014)

    I really like this place everything was good.

    Assessment: 5.0/5 Source: Google


  • Sofia Rivera (06/10/2014)

    Ok i think that is great place i didn't travel to cancun but in the p8ctures it looks that is a great place lets go into the vacations..

    Assessment: 5.0/5 Source: Google


  • Regi jersey girl (03/10/2014)

    We upgraded our room to the swim up pool room and it couldnt get any better. Room was big, clean and we really enjoyed our private pool. Food was good and staff...

    Assessment: 5.0/5 Source: Orbitz


  • BLANCA LUZ, Mexico (01/10/2014)

    The Good: La verdad todo fue excelente.\nWhat improvements could be made?: Nada todo bien.

    Assessment: 5.0/5 Source: Bestday


  • alejandro r, United States (01/09/2014)

    Needed a hotel for a one night stay on my way to the airport for a morning flight and was impressed with Blue Bay Grand Esmeralda. Receptionist gave me a suite ...

    Assessment: 5.0/5 Source: Hotels.com


  • Chris, United States (01/09/2014)

    Enjoyed my visit to Blue Bay Esmeralda in Cancun. Staff are very friendly and most speak fluent English. Food quality is good, but could have more offered at th...

    Assessment: 4.0/5 Source: Hotels.com


  • Andy Dandy, United States (31/08/2014)

    We had a great time and experience. The dining as well as the room cleaning service were good. The beach and bars could be improved.

    Assessment: 4.0/5 Source: Orbitz


  • Andy Dandy, United States (31/08/2014)

    We had a very good time. The food was excellent. The cleaning staff was really good as the room was always clean and well-maintained. There were many fun activi...

    Assessment: 4.0/5 Source: Orbitz


  • rammac40, United Kingdom (28/08/2014)

    Great holiday ,good food ,great service,,,,, lots to do\nHighlights: Onsite restaurants & bars , All-inclusive options , Welcoming staff , In-room amenities , T...

    Assessment: 4.0/5 Source: ThomasCook (en)


  • Miles of beach, United States (23/08/2014)

    I really enjoyed staying at this hotel! We stayed in a garden room which was really close to the beach and the pool. The hotel was just the right size and offer...

    Assessment: 4.0/5 Source: Orbitz


  • Busy Mama of 4, United States (14/08/2014)

    We arrived and were greeted by very friendly staff. Jorge at the front desk was amazing. There is no a/c in the lobby and some of the restaurants, but our room ...

    Assessment: 4.0/5 Source: Orbitz


  • Hank, United States (13/08/2014)

    I just came back from our stay and I am neither here or there about the hotel. Let's start with the check in process. One thing you will notice is that the fron...

    Assessment: 4.0/5 Source: Bookit


  • Jjacg, United States (13/08/2014)

    The photos seen here are what the resort really look like. We love the place, food was great, friendly staff. overall very satisfied with our stay. At first we ...

    Assessment: 5.0/5 Source: Bookit


  • Taylor Young Traveler, United States (05/08/2014)

    Our experience overall was very pleasant. The staff was AMAZING!!! Hands down some of the nicest, most attentive staff Ive experienced. The grounds were beautif...

    Assessment: 4.0/5 Source: Orbitz


  • Edith Power (21/07/2014)

    Loved the hotel, great staff, would definitely stay there again.

    Assessment: 4.0/5 Source: Google


  • Jeffrey Bacon, Canada (10/07/2014)

    Great location, great sites,great experience!. The strong points: Property spread out,beautiful grounds/gardens. Very peaceful at night if that's what you are l...

    Assessment: 4.0/5 Source: Monarc


  • Xoxolauriexoxox, United States (09/07/2014)

    Resort was nice and clean. Had good experience other then the fire but they cleaned it up quick. Great food lots of sun and close to 5th ave only cost $5.00 for...

    Assessment: 4.0/5 Source: Orbitz


  • Lifeballer10, United States (02/07/2014)

    For the price, this hotel delivers everything that you could want and more. The staff is very friendly and always working super hard to provide for your every n...

    Assessment: 4.0/5 Source: Orbitz


  • Ry and Al, United States (19/06/2014)

    We stayed at Bluebay from 6/3/14 to 6/11/14. This was my girlfriend and my second trip to Riviera Maya since staying at Xcaret Flamenco in 2011. We were a littl...

    Assessment: 4.0/5 Source: Orbitz


  • Kristin V., United States (12/06/2014)

    Good value and location, staff was friendly,all inclusive- lots of variety of food.

    Assessment: 4.0/5 Source: Orbitz


  • Tatyana, United States (05/06/2014)

    I love coming to Cancun for my yearly vacation with my family. This was our second trip and it was wonderful. Such a beautiful hotel, very clean and room servic...

    Assessment: 5.0/5 Source: Bookit


  • S Smyth (04/06/2014)

    Over all this resort was a fabulous experience. The beach was lacking but they sure made up for it in the fantastic pool area (and Im a beach person). The staff...

    Assessment: 4.0/5 Source: Orbitz


  • Sunshinesuzy, Canada (03/06/2014)

    From the moment we arrived we were greeted with smiling, friendly and helpful staff. The a la carte's and buffets always had a wide variety of food and of cours...

    Assessment: 4.0/5 Source: Monarc


  • gabopani, Canada (03/06/2014)

    The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two things That I dont like were the pillow sheets they were dut...

    Assessment: 5.0/5 Source: Orbitz


  • Charles and Tina Stallings (19/05/2014)

    Nice, on mostly everything.

    Assessment: 4.0/5 Source: Google


  • 8 kids is enough, United States (28/04/2014)

    The resort was nice, and clean. The reef off the beach was big and shallow, great for snorkeling. The food was good and there was a great selection at the buffe...

    Assessment: 4.0/5 Source: Orbitz


  • Debbie Lynn Wills (08/03/2014)

    it was awesome cant wait to go back. The staff were great made us feel welcome in all aspects. Food was good as well. It was a great experience Thank you from D...

    Assessment: 5.0/5 Source: Monarc


  • Lynda Marlene Baranas, Canada (08/03/2014)

    Very good until the end poor communication among staff and guest very frustrating at the end of a vacation. The strong points: Excellent resort. The weak points...

    Assessment: 5.0/5 Source: Monarc


  • Ray Wilson, Canada (04/03/2014)

    Perfect. No complaints. Lots of swimming areas. Be sure to go early and put your towel on your seats you want. They will be gone fast. The strong points: Good f...

    Assessment: 4.0/5 Source: Monarc


  • Nicole, United States (03/03/2014)

    Positive: Loved the resort- Pools were great! Location is gorgeous. Food was great. Staff is VERY friendly and willing to help with anything. Overall, had an AM...

    Assessment: 10.0/10 Source: Booking.com


  • Sunny Mexico, United States (02/03/2014)

    I would recommend Blue Bay Grand Esmeralda as a great value. The resort was clean and the staff was friendly, curtious and helpful. The food was excellent in th...

    Assessment: 4.0/5 Source: Orbitz


  • Rhonda, Canada (01/03/2014)

    We had a fantastic holiday at this hotel. The room was clean and quiet, the food was great, and the staff was always friently and polite. The water at the beach...

    Assessment: 4.0/5 Source: Monarc


  • Stephen Thompon, Canada (01/03/2014)

    We had a great time , hotel is very nice itcould use another pool . Food was very good we would go back. I would rate the hotel as expected. The strong points: ...

    Assessment: 5.0/5 Source: Monarc


  • POOLLADY (27/02/2014)

    My husband and I traveled with two other couples during the Valentine weekend. We had a great time. The staff was so friendly. The food was not bad. The beach a...

    Assessment: 4.0/5 Source: Cheapcaribbean


  • shareen, United States (24/02/2014)

    My cousin and I went to this resort, it was great. The people were very pleasant, food was decent, room was clean. At night, its part on the beach. Wow! what a ...

    Assessment: 4.0/5 Source: Cheapcaribbean


  • Glenn Kellington (16/02/2014)

    hotel was great overall.beach awesome, sand very fine.water was full of algae,couldnt see thru it to step around the rocks.silty bottom.pools were great, if you...

    Assessment: 4.0/5 Source: Monarc


  • Gregory Johnson, Canada (12/02/2014)

    Great hotel and would recommend it to everyone. The strong points: Everything was good, from Service to Food. The weak points: The Beaches were nice other than ...

    Assessment: 4.0/5 Source: Monarc


  • Ana Alejandra Zaldivar Flores, Mexico (11/02/2014)

    The Good: las instalaciones\nWhat improvements could be made?: luz en la playa al anochecer

    Assessment: 5.0/5 Source: Bestday


  • Therese Marie Denise Caillier (10/02/2014)

    This facility was amazing in all ways! The staff was friendly and knowledgeable. The food was incredible. the rooms clean and spacious, The grounds were well gr...

    Assessment: 5.0/5 Source: Monarc


  • Giorgia, United Kingdom (09/02/2014)

    The hotel is very good with three pools two beaches two beach bars and 5 restaurants. Everything is included, internet is free for one device for room and alcoh...

    Assessment: 8.5/10 Source: Travelrepublic


  • Francesca Lanza (08/02/2014)

    The week was great. The staff amazing and the whole experience was outstanding. The strong points: Great value for the money. The weak points: The beach had a l...

    Assessment: 4.0/5 Source: Monarc


  • Shawn Claude Filion (08/02/2014)

    Great food, great drinks, good entertainment, comfortable, great service. Lobby, sports bar, theatre could use a little sprucing up but a minor issue. The stron...

    Assessment: 4.0/5 Source: Monarc


  • Cathy (06/02/2014)

    The room we had was close to the beach and the pool. Clean rooms, great food, friendly helpful staff. The only negative thing is the beach because the sand is b...

    Assessment: 4.0/5 Source: Monarc


  • Tanja, United States (29/01/2014)

    My husband and I stayed here for 6 nights and were very happy with everything! It is in a great location, and offers everything we were looking for.The beach wa...

    Assessment: 5.0/5 Source: Bookit


  • AliWeddle, United States (22/01/2014)

    My husband and I went to stay at the Grand Esmeralda on our honeymoon. It started out bumpy with missing our flights but the resort was able to move our reserva...

    Assessment: 5.0/5 Source: Cheapcaribbean


  • JimDugan, United States (07/01/2014)

    The resort was very nice and clean, the staff was friendly and the beach was great. Two different pools were available for your convenience and all of the food ...

    Assessment: 5.0/5 Source: Cheapcaribbean


  • G Macdonald (01/01/2014)

    Really nice hotel however the beach is below average. The strong points: Pool, food and resort. The weak points: Beach

    Assessment: 4.0/5 Source: Monarc


Location


  • 15 minutes from the enchanting city of Playa del Carmen.
  • 360km from the Mayan city of Chichen Itza.
  • 64km from the Mayan ruins of Tulum.
  • 120km from the Mayan ruins of Coba.
  • 50km from the coral reefs of Cozumel.
  • 100km from Isla Mujeres.
  • 10km from the archeological eco-park of Xcaret.
  • 50km from Xelha, ideal for diving.
  • 380km from Mérida,the colonial capital of Yucatán.
  • 360km from la the colonial city of Izamal.
  • 320km from Laguna de Bacalar.
  • 30km from the delfinario.
  • 5km from Mayakoba El Camaleón Golf Club.
  • 35km from the natural wall of Cenote.
  • 10 minutes from Playa de Carmen.
  • 45 minutes from International Airport of Cancun (CUN).
  • 50 minutes from the city of Cancún.

Directions

Located 47 km from Cancun International Airport(CUN). To reach by car from the airport head to the southeast. In 2.2 km merge onto Highway 307 Cancun-Chetumal /Mexico 307. Continue 42.7 km to Km 300, just 20 km after Puerto Morelos, and make a U-turn. After 500 m turn right onto Camino a la Pileta Playa Del Carmen road.

Location map

RIVIERA MAYA

Riviera Maya boasts tradition and wealth of one of the oldest, most complete and influential global cultures: the Mayan culture.

The Mayan legacy that is currently present throughout the region, archeology, gastronomy, music, astronomy, vegetation and respect for nature, also invites you to discover the vibrant culture that beats every day from the heart of Quintana Roo.

This spectacular resort area, located along the Caribbean, offers white sandy beaches from the town of Puerto Morelos to Punta Allen, comprising of 120 km of the Yucatan Peninsula, in the state of Quintana Roo.

The destination begins to fascinate visitors from first contact, through crystal clear waters and jungle vegetation surrounding the area, offering unique places to enjoy the distinct atmosphere that permeates the Riviera Maya.

Its wide range of options to have fun consists of natural beauty, including beautiful weather, but also its impressive archaeological sites, theme parks, relaxing amenities, world-class spas, exclusive golf courses, varied cuisine, bars and nightclubs, as well as great service offered in their hotel developments.

This beautiful Caribbean area was in the ancient times home to one of the most enigmatic civilizations in history. Thus, along the Riviera Maya, you will find numerous monuments and buildings you must see to know this ancient culture.


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