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BlueBay Grand Esmeralda *****


Playa del Carmen - Quintana Roo - Hotels in Mexico

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Description


The BlueBay Grand Esmeralda is one of the best hotels in Playa del Carmen. Enjoy a luxury, 5 star experience in the Caribbean surrounded by lush jungle, mangrove swamps and outstanding views of the sea. An all-inclusive stay at the BlueBay Grand Esmeralda, with our private beach, outstanding food and full spa really is a stay in paradise.

The facilities at the BlueBay Grand Esmeralda Hotel include our full spa, three swimming pools, private beach, golf club and a gym. We also have several restaurants and bars to enjoy world cuisine and a cocktail while watching the sun go down. Our highly trained chefs serve some of the finest French, Italian, Mexican & oriental food.

Breakfast is served from 7am to 11am, lunch is from 12pm to 3:30pm and dinner is available from 6pm to 10pm. Snacks and drinks are available throughout the day and the Sportsbar is open around the clock.

There are three swimming pools with separate children’s areas that can be used by all of our guests alongside the spa facilities, tennis courts, golf course and fully equipped gym. Additional services include 24hr healthcare facilities, car hire, childcare, laundry and room service.

You don’t have to take our word for it, the BlueBay Grand Esmeralda was rated the best allinclusive hotel in the Riviera Maya by Expedia in 20120. This goes along with the countless other awards we have received for our customer service, commitment to ecology & the environment, and our facilities; the Hotel BlueBay Grand Esmeralda is the perfect choice for your holiday in Mexico.

AWARDS:

• Top All Inclusive Riviera Maya Expedia 2010
• Health and Safety Program Transat 2009-2010
• Hotels 4U, most sold hotel in México´09
• Elite Meetings, Elite Certified 2009
• Beverly Clark, Elite Weddings 2009
• Expedia # 1 Producer, 2008
• Beverly Clark, Elite Wedding Collection 2008
• World´s 100 Sexiest Hotels, 2008
• Thomas Cook, Outstanding Customer *Service, 2007/2008
• Top Hotel Riviera Maya Expedia 2009
• RCI Gold Crown Resort 2008-2009 y 2010
• International Travel, Participation 15 Trade Show


Hotel facilities


  • International cuisine buffet-restaurant “Jaal-Ha” open from 7:00 till 11:00 and from 12:00 till 17:00.
  • A la carte restaurant with Italian cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Mexican cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Frenc cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte seafood restaurant. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with cuisine specialized in American meat. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Oriental cuisine.
  • 3 swimming pools sized 2.750m2 with separate area for kids.
  • Sports baropen 24h. Breakfasts from 5:00 am till 7.00.
  • Two tennis courts.
  • Voleyball court.
  • Golf course.
  • Fully equipped gym.
  • Theater.
  • BlueBay Spa, sized 2.500m2 with first class service open from 9am till 19pm.
  • Conference hall with capacity for up to 650 people.
  • Internet room (extra charge).
  • Shopping mall with boutiques, newsstand, tobacco shop and souvenir shops.

Room type


The BlueBay Grand Esmeralda has a total of 979 rooms which are both elegant and spacious. They are split into doubles and suites, both of which offer breathtaking views of the sea, the lush gardens, or both.

All of the BlueBay Grand Esmeralda all-inclusive rooms come with air con, en-suite bathrooms, TV, internet access, coffee machines and more. All of our rooms also come with a balcony or terrace.

If you’ve splashed out on a suite at the BlueBay Grand Esmeralda you can enjoy a king size bed, full minibar, a living/dining room area and an extra sofa bed. Our Jacuzzi and Swim-up suites also come with a hot tub and access to a private pool.

Deluxe Garden View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • 24h room service.
  • Internet TV and Wi-Fi access (extra charge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding beds.
  • Sewing kit.
  • Tub & shower.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Partial Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous parcial views of the sea and the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages.
  • Paid films.
  • Premium bed linen.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Tub & shower.
  • Smoking area.
  • Sofa bed.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the sea .

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Deluxe Jacuzzi Suite


The Jacuzzi Suites are equipped with 1 king size bed, they are located on the upper floors, with a private jacuzzi on the spacious terrace. All suites feature a lounge, a dining room and an extra bathroom.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Swim Up Suite Garden View


The King Swim Up Suites, equipped with 1 king size bed, are located on the ground floor, with direct access from the spacious terrace to the private pool. All suites feature a lounge and a dining room.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: N/A.

Facilities

  • Air conditioning.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Shower only.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Services


Available at no charge

  • 24h reception.
  • Air conditioning in the buffet and in the 3 restaurants.
  • Concierge in each building.
  • Doorman in each building.
  • Business Center and Business Service.
  • Dry cleaning service.
  • Lifts.
  • Fitness equipment.
  • Free WIFI (in all the rooms and the common parts of the hotel).
  • Children's club with 3 age divisions, ,with specialized staff.
  • Supervised children's activities (from 2 to 12 years old).
  • Night Club (in the lounge bar) .
  • Multilingual staff.
  • Parking .
  • Parasols (one per room) .

Available with charge

  • Audiovisual equipment.
  • Babysitting service (on request 24h in advance, subject to availability).
  • Beauty treatments.
  • Currency exchange.
  • Medical service.
  • Hairdresser.
  • Newsstand and souvenir shop.
  • Car rental service.
  • Travel and tours agency.
  • Translation services.
  • Safety deposit-box.
  • Massage treatment.
  • Hairdresser.
  • Special packages for weddings and honeymoons.
  • Room service las 24h .
  • Laundry.
  • Sauna and steam baths.
  • Private beach.
  • VIP pack (extra comforts, Private beach and private consierge).

Entertainment and acivities



Entertainment and activities available within or near the hotel at no charge

  • Children's activities.
  • Table tennis.
  • Water activities and AquaGym.
  • Giant chess board (next to the pool).
  • Tennis.
  • Theater.
  • Scuba-diving (tours at additional cost).
  • Universal gym (bicycle, stepper, treadmill,...).
  • Volleyball (in the pool).
  • Entertainment and sports equipment.
  • Mini Club with specialized monitors.

Available at the hotel or belonging to the hotel with charge

  • Recreational facilities.
  • Tennis lessons.
  • Karaoke (once a week).
  • Billiard.
  • Shopping mall with boutiques, newsstand, tobacco shop, etc.
  • Non-motorized water sports: sailing, kayaking, etc.
  • Deep-water diving.
  • Massages, facials and body treatments.
  • Golf (in El Camaleón Mayakoba).

Available in the hotel area, all at no charge

  • Sightseeing.

Available in the hotel area, all with charge

  • Deep-water diving.
  • Water jets.
  • Catamaran tours.
  • Tour de Fishing.
  • Bicycles (normal and mountain bikes).
  • Campo de prácticas de golf.
  • Fishing.
  • Night clubs.
  • Racquetball.
  • Hiking.
  • Squash.
  • Football.
  • Horseback riding.
  • Water-skiing.
  • Wine tasting.

Hotel policy


  • Children under 2 years are considered infants (babies)
  • Children aged 2 to 12 are considered children
  • Children over 12 years are considered adults
  • No pets allowed
  • Rooms are cleaned daily
  • Towels are changed daily
  • Bed linen is changed daily
  • Room check-in: 15:00h
  • Room check-out: 12:00h
  • Accepted currencies: Euro, U.S. Dollar, Canadian Dollar, Peso

Payment methods


  • American Express(AX)
  • Banamex(BX)
  • Bancomer(BR)
  • Mastercard(CA/MC/IK)
  • Visa(VI)
  • Traveller Cheque

Reviews of BlueBay Grand Esmeralda


9.3 / 10

Based on 8834 reviews



More details in the comments

Location85.5%
Rooms90.4%
Reception87.2%
Service92.1%
Cleanliness93.3%
Gastronomy93.8%

Guests reviews


  • Steve Asman (27/11/2016)

    Only day 2 of 7. So far it's awesome.

    Zimmer: 5.0/5 Source: Google


  • manu Brissette (27/11/2016)

    i had a blast great food good people amazing resort !! Antonio at the beach bar is a rockstar !!

    Zimmer: 5.0/5 Source: Google


  • koyac mefistho (20/11/2016)

    This place i love it the service and anttention is excellent

    Zimmer: 5.0/5 Source: Google


  • Jessica Han (13/11/2016)

    Beautiful resort with great service and amazing food. They definitely put in a lot of work and made it a great place to stay. Very central to enjoy the resort a...

    Zimmer: 5.0/5 Source: Google


  • Amanda, United States (23/09/2016)

    Hotel staff very nice but pushy as hell to get you to go out and buy some touring adventures! Drinks were amazing! Love the wildlife surrounding the resort! Ove...

    Zimmer: 5.0/5 Source: Expedia


  • Luis Andreé (22/09/2016)

    Great hotel, the staff are so nice and the service is great. Recommended

    Zimmer: 5.0/5 Source: Bookit


  • James Hutchinson (04/09/2016)

    Amazing place, food choice excellent. Some restaurants need booking a day in advance and men need to wear trousers. But loads of choice .

    Zimmer: 5.0/5 Source: Google


  • Shamir (02/09/2016)

    Positive: Food and staff were excellent Negative: No

    Zimmer: 10.0/10 Source: Priceline


  • Julio Ortega (28/08/2016)

    Awesome resort at a very good rate

    Zimmer: 5.0/5 Source: Google


  • Shamir Goicochea (28/08/2016)

    Everything perfect

    Zimmer: 5.0/5 Source: Google


  • Suzanne1234, United Kingdom (17/08/2016)

    My son and I have have just been to this resort a couple of weeks ago. We had an amazing holday. Everything about this holiday and hotel was amazing, from the h...

    Zimmer: 5.0/5 Source: ThomasCook (en)


  • Sina Asgari, Canada (16/08/2016)

    Everything was great except 2 things! The room was too old and WIFi wasn't good at all! But other than thoese, food, pools, beach and personals were great!. The...

    Zimmer: 4.0/5 Source: Monarc


  • tomwjsimpson, United Kingdom (10/08/2016)

    Positive: Lovely hotel, good standard of food, excellent customer service. Negative: Far away from Cancun (an hour from the airport) and a taxi back and fore to...

    Zimmer: 8.8/10 Source: Booking


  • ALINE, Brazil (07/08/2016)

    Very good experience. Great meal, people enjoying us at the pool and activities all day long. Al dinnertimes was great and food with good taste.

    Zimmer: 5.0/5 Source: Hotels.com


  • Luis Francisco Rodriguez Lugo (07/08/2016)

    Top class hotel, service, drinks, staff, facilities at a really accessible price. Ideal for families and friends looking to have a nice time

    Zimmer: 5.0/5 Source: Google


  • Nertil Bullaj, Canada (22/07/2016)

    The crew was very polite and friendly. The strong points: Beautiful scenery. The weak points: Beach lots of weeds and lots of rocks on the front and also not to...

    Zimmer: 4.0/5 Source: Monarc


  • Member! (22/07/2016)

    This was our first ever all inclusive trip and it was amazing. The resort is very nice, room was large and very comfortable. Food was to die for and the staff...

    Zimmer: 5.0/5 Source: Bookit


  • Lorna Macdougall, Canada (14/07/2016)

    We have just returned from a really relaxing and great week at the Blue Bay. Initially the resort seems huge and a little overwhelming but we soon found our way...

    Zimmer: 4.0/5 Source: Monarc


  • magda, United States (08/07/2016)

    Very good place for family vacasions. The restaurants, pools and service is profesional. The resort have entertainment every day for kids and adult.

    Zimmer: 5.0/5 Source: Travelocity


  • Devon (30/06/2016)

    Loved the entire place, clean, well groomed, great staff, happy people, very convenient bars and restaurants.\nGreat food, we had a blast\nPros: Food, pools, staf...

    Zimmer: 5.0/5 Source: Expedia


  • Dodi, United States (28/06/2016)

    Great rooms, always found carts to get us from one part to another. The food was great.\nWe loved the pools and the bars by the pools. People were always happy a...

    Zimmer: 5.0/5 Source: Expedia


  • Trần Đức Tùng (27/06/2016)

    Amazing fullboard package, full day full services. Everything're included, even drinks in poolbar.

    Zimmer: 5.0/5 Source: Google


  • Lebron, United States (25/06/2016)

    It was a Wonderful experince, excellent attention by the staff members good facilities and food, entertainment all the time. My only concern need to improve sou...

    Zimmer: 5.0/5 Source: Expedia


  • Azahel Alejandro, Mexico (23/06/2016)

    The Good: La atención

    Zimmer: 4.7/5 Source: Bestday


  • expedia user, United States (22/06/2016)

    We stayed 7 days and had a great experience overall. Tiles in pool can be sharp and cut a few guests with our group. Overall staff was great and very accommodat...

    Zimmer: 4.0/5 Source: Expedia


  • Ricky masters (20/06/2016)

    Had a fantastic time at this hotel. Staff excellent as was thomas cook rep anderia. Booked again for next year. Steph & Richie . Lowestoft.

    Zimmer: 5.0/5 Source: Google


  • Matthew (16/06/2016)

    Great staff!! Lots of options for dining. Felt like home away from home! We loved our concierge and our maid from housekeeping, he left something different ever...

    Zimmer: 5.0/5 Source: Bookit


  • Chef Kwame (13/06/2016)

    Great resort

    Zimmer: 5.0/5 Source: Google


  • Sheryl SB (13/06/2016)

    Im sad to see bad reviews of this place. But for me this resort has a lot of good stuffs to offer. Im inlove with their swim up suite and their pools are amazin...

    Zimmer: 5.0/5 Source: Google


  • Kady Reeves (13/06/2016)

    The room is nice and spacious. Great night activities for something to do. The food is great!

    Zimmer: 5.0/5 Source: Google


  • Osayi, United States (03/06/2016)

    This was my first experience in Mexico and at an all inclusive resort. After staying at the Blue Bay, I will surely always go with all inclusive and also return...

    Zimmer: 5.0/5 Source: Bookit


  • Billie Jo, United States (31/05/2016)

    Wow! I was bringing my children outside of the country for the first time and was VERY NERVOUS!!! I was amazed at how unnecessary that was. This was a FABULOU...

    Zimmer: 5.0/5 Source: Bookit


  • k, Canada (31/05/2016)

    Employees are super nice and super friendly! They always have smiles on their face! Our room were always clean, with fresh towels everyday and always refill our...

    Zimmer: 5.0/5 Source: Monarc


  • Skeeter Sellers (23/05/2016)

    Place was great!

    Zimmer: 5.0/5 Source: Google


  • Luis (19/05/2016)

    Positive: By far the best thing about this hotel was a young man whom was our server for dinner every evening. He was very helpful, kind, and attentive. I can't...

    Zimmer: 9.0/10 Source: Priceline


  • Igor Vasylyev, Canada (15/05/2016)

    Nice and clean hotels, loads of pleasurable things. I will never forget that my dream came true. The strong points: The food was diversified and really good, fo...

    Zimmer: 5.0/5 Source: Monarc


  • helen, United Kingdom (10/05/2016)

    Just back from a 10 night stay and we loved the hotel. All members of staff can't do more to help u. They work non stop and always with a smile on their face. T...

    Zimmer: 4.0/5 Source: Expedia


  • Kristi (10/05/2016)

    I really don't know what peoples expectations are. We had a great time at this resort, our room was on the 4th floor. The room was nice. AC got a little cold, b...

    Zimmer: 4.0/5 Source: Bookit


  • vrushank lakhia (02/05/2016)

    I was there in November 2015, amazing resort amazing service. Food / Drinks were great. I have couple of resort experience and i must say this was one of the be...

    Zimmer: 4.0/5 Source: Google


  • CanadianRider09 (02/05/2016)

    Fantastic resort. Staff are great and plenty of opportunities to just relax or have fun and meet lots of people.

    Zimmer: 5.0/5 Source: Google


  • Gen and J (01/05/2016)

    Great resort amazing food . Went for our wedding and although everything turned out perfect , we didn't get to meet our wedding planner until 1 minute before wa...

    Zimmer: 10.0/10 Source: Zoover


  • Verified Hotel Guest (30/04/2016)

    Positive: Lots of vegetarian options at the buffet. Pool was amazing! Negative: Wi-Fi is only for one device and not the entire room. Charge to make and transfe...

    Zimmer: 9.0/10 Source: Priceline


  • EDGAR, Mexico (26/04/2016)

    The Good: COMIDA

    Zimmer: 4.2/5 Source: Bestday


  • Christy, United States (25/04/2016)

    My husband and I have been here twice, both times we absolutely loved it! The resort is so beautiful with extremely friendly workers. It is constantly being mai...

    Zimmer: 5.0/5 Source: Bookit


  • Pam, United States (19/04/2016)

    Was fantastic. Definitely all-inclusive. Service was friendly and quick. Never felt pressured by time-share folks or pushed to upgrade anything.

    Zimmer: 5.0/5 Source: Hotels.com


  • Alyssa P, Canada (15/04/2016)

    Had an amazing week at the Blue Bay!! The staff was eager to please and help with any needs. The beach and pools were always well maintained and it was nice to ...

    Zimmer: 4.0/5 Source: Monarc


  • kristina, Canada (12/04/2016)

    Can′t wait to visit again. Best amenities I′ve seen in years. The staff was amazing. The restaurants and bars were very nice. The French restaurant was my fav...

    Zimmer: 6.0/6 Source: Holidaycheck


  • Juan Carlos per, United States (12/04/2016)

    The food the room the amenities staff very friendly love it

    Zimmer: 5.0/5 Source: Expedia


  • Diane, United States (02/04/2016)

    This was a \"girls trip\" with my sister and my daughter. We loved the resort; it's a large complex away from the Cancun frenzy. Our room was just a step away fro...

    Zimmer: 5.0/5 Source: Bookit


  • Stephanie Atwood Adams (30/03/2016)

    Love this place. Great staff amazing food and so much more!!!!

    Zimmer: 5.0/5 Source: Facebook


  • aura, United States (22/03/2016)

    Friendly staff the hotel was nice all inclusive several restaurants ala carte part of the all inclusive room service all inclusive activities for the kids n ad...

    Zimmer: 5.0/5 Source: Expedia


  • Wendy, Canada (19/03/2016)

    My 18-year old twin daughters and I stayed at the Blue Bay with another family in March 2016. Everyone treated us so well! The resort had everything we needed, ...

    Zimmer: 6.0/6 Source: Holidaycheck


  • Jaqueline, United States (18/03/2016)

    was fantastic

    Zimmer: 5.0/5 Source: Hotels.com


  • Jonatan, United States (18/03/2016)

    I got married at this hotel, service is excellent, the wedding coordinator (Sandra Chavira) did an amazing job, just the beach is not very good, however, servic...

    Zimmer: 5.0/5 Source: Hotels.com


  • A Traveller, United States (09/03/2016)

    all inclusive, good a la crate restaurants, concierge at each building makes it easy to check out, book restaurants, etc. Lots of lounge chairs, no need to go o...

    Zimmer: 5.0/5 Source: Hotels.com


  • JJ, United States (04/03/2016)

    Our 3rd vacation at this resort and we love it. We did have some room issues as our air conditioner flooded our room one night and our closet doors would not st...

    Zimmer: 4.0/5 Source: Expedia


  • Bonnie & Jerome, Canada (29/02/2016)

    We stayed for 10 days and had a wonderful time, We are planning to come back with friends. The resort and people were fantastic and very accomodating. The rooms...

    Zimmer: 5.4/6 Source: Holidaycheck


  • expedia user (28/02/2016)

    There was lots for everyone to do. You can be as involved or uninvolved as you wish. \nPros: The grounds were beautiful. It has easy access from the pool to the ...

    Zimmer: 4.0/5 Source: Expedia


  • Cindy, Canada (25/02/2016)

    We had a really nice stay!\nFood was great. You can reserve as many a la carte restaurants as you like, but the buffet is also good. There′s always a theme (ital...

    Zimmer: 4.998/6 Source: Holidaycheck


  • Mark (25/02/2016)

    We have stayed at a lot of all inclusives and this was by far one of our favorites. We went here for our wedding and everything turned out great! We had 80 gu...

    Zimmer: 5.0/5 Source: Expedia


  • Diana, United States (25/02/2016)

    We have vacationed at Blue Bay Grand Esmeralda 5 times now. We really enjoy the relaxed atmosphere, the buffets, the volleyball on the beach, and the swing bar...

    Zimmer: 4.0/5 Source: Expedia


  • Kerry, United States (24/02/2016)

    BlueBay has very beautiful lush topical walking paths that take you to different parts of the resort. The restaurants have great food; we especially liked the b...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Kathy, Canada (22/02/2016)

    This is our second time staying at the Blue Bay Gran Esmeralda. It´s a great resort, very well organized, and very clean. We generally stay on the beach, and do...

    Zimmer: 6.0/6 Source: Holidaycheck


  • Chris Busch (22/02/2016)

    Spectacular resort. The staff is outstanding, the grounds are clean and extremely well maintained, the food is incredible no matter which restaurant you go to, ...

    Zimmer: 5.0/5 Source: Google


  • Don, Canada (18/02/2016)

    Just back from 1 week at Blue Bay. Weather a little cool, but that is controlled by mother nature, not Mexico. Rooms were very nice and well cleaned every day. ...

    Zimmer: 5.7/6 Source: Holidaycheck


  • Vicky, Canada (16/02/2016)

    I attended this resort with my entire family (siblings, children etc) for my parents 50th anniversary. I was expecting it to be a good vacation but based on th...

    Zimmer: 5.802/6 Source: Holidaycheck


  • Ivan, Canada (16/02/2016)

    We loved our stay at Blue Bay Grand Esmeralda. Food was amazing, always well assored, always catered towards various themes and tastes. Room was amazing. Our bu...

    Zimmer: 5.598/6 Source: Holidaycheck


  • Spare, Canada (16/02/2016)

    Hotel was amazing. staff was very courteous would definitely go back to this resort. Food was amazing. The strong points: in all everything was amazing. The wea...

    Zimmer: 5.0/5 Source: Monarc


  • Héctor Sánchez (15/02/2016)

    I've had an amazing experience here regarding the service in the buffet, transporting service and room service. Furthermore, the animation stuff prepared pretty...

    Zimmer: 5.0/5 Source: Google


  • Cindy, United States (14/02/2016)

    We actually stayed in Feb 2016, but that wasn´t an option. The front desk workers were very nice and helpful. We joined CircleOne and had a wonderful time. The...

    Zimmer: 5.298/6 Source: Holidaycheck


  • Andrew, United States (11/02/2016)

    Traveled for a friends wedding, facilities and service were great. Cell coverage was a little spotty (positive or negative depending on your perspective) and if...

    Zimmer: 4.0/5 Source: Hotels.com


  • Lesley & Kevin, Canada (10/02/2016)

    We have been to this hotel six years in a row and will be returning in the future hopefully for a family wedding. We find the people extremely friendly and the ...

    Zimmer: 4.8/6 Source: Holidaycheck


  • Anna, Canada (09/02/2016)

    We travelled January of 2016 haa great time we were 4 adults 3 kids 9 yrs and under and there was something to do and see for everyone. Food was good, meat at t...

    Zimmer: 5.7/6 Source: Holidaycheck


  • Irma, Canada (09/02/2016)

    We were beyond pleased wit our stay. Staff treated us as family. We got spoiled! We love the place but the people made the whole experience exceptional!\nWe beca...

    Zimmer: 6.0/6 Source: Holidaycheck


  • Mmcd, Canada (06/02/2016)

    We went for a birthday, 10 of us! Had read complaints online, as usual, however the resort was amazing and we had a great time! Great food, huge buffet, overall...

    Zimmer: 5.898/6 Source: Holidaycheck


  • Julie, United States (06/02/2016)

    This a very nice resort. Staff are very friendly and helpful. Rooms are clean and comfortable. You will not go hungry with all the restaurant choices. Bartender...

    Zimmer: 5.7/6 Source: Holidaycheck


  • Judy, United States (03/02/2016)

    Loved this resort! Thought it was too big at first, but after we learned how to get around the grounds it was great! It was almost like being at 2 resorts. Clea...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Mohammad, Canada (02/02/2016)

    I recommend this resort to everybody.for the price you pay you do not regret it.i have decided to go back next year if possible.

    Zimmer: 6.0/6 Source: Holidaycheck


  • Kathryn, Canada (02/02/2016)

    Just returned from this amazing resort which was first class. We were really well looked after by the wonderful staff. They were all so welcoming and did every...

    Zimmer: 5.898/6 Source: Holidaycheck


  • Frank, Canada (01/02/2016)

    We have been to many \"all inclusive\" resorts and Blue Bay tops the list for best and most consistent food offering in all the venues including a la cartes. A ve...

    Zimmer: 4.8/6 Source: Holidaycheck


  • Deidre, Canada (31/01/2016)

    We went to Blue Bay to get married with a group of 24 ages 34-74, everyone enjoyed their stay there & there were activities for everyone. I really enjoyed that ...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Katherine, Canada (26/01/2016)

    The bathtub is very difficult and dangerous to get out of, especially when pregnant. The selection of food is great, but the overall quality wasn′t impressive. ...

    Zimmer: 5.4/6 Source: Holidaycheck


  • Emily, Canada (23/01/2016)

    I had never been to a resort before and the staff here made this trip amazing. Beautiful country, beautiful resort. I will definitely travel with BlueBay again ...

    Zimmer: 6.0/6 Source: Holidaycheck


  • Miriam E (18/01/2016)

    I loved the fact that they have 7 a la carte restaurants, Italian was my favourite excellent food and service. Front desk needs major customer service training ...

    Zimmer: 4.0/5 Source: Monarc


  • Leo Lozano (18/01/2016)

    Excellent hotel, I recommend it because the distances are short to the natural excursions

    Zimmer: 5.0/5 Source: Google


  • michal (18/01/2016)

    we had leak in bathroom for 3 days.....................................................\nPros: close to beach/pool\nCons: stop time sharing activity or whatever t...

    Zimmer: 4.0/5 Source: Expedia


  • Tanya, Canada (15/01/2016)

    We enjoyed our visit at the Bluebay Grand Esmeralda. There was always lots of beach chairs at both the pools and on the beach (never had to get up early and tr...

    Zimmer: 5.202/6 Source: Holidaycheck


  • Randy Brokloff (13/01/2016)

    Went to this resort in July 2013. AMAZING!!!!!!!!!!!! Went back October 2014. Hopefully see you in 2015. The resort was very clean, staff amazingly friendly. GR...

    Zimmer: 5.0/5 Source: Facebook


  • Alex Majkrak, Germany (11/01/2016)

    we just returned from vacation and totally love it, excellent service, excellent food. room and resort was nice and clean, stuff always friendly. lots of side a...

    Zimmer: 5.0/5 Source: Google


  • Kara, Canada (10/01/2016)

    My husband and I were on a beach vacation to commemorate our 25th anniversary and everything was excellent at the Blue Bay Grand Esmeralda. From pool service to...

    Zimmer: 5.802/6 Source: Holidaycheck


  • Natasha, United Kingdom (09/01/2016)

    Had the most amazing holiday and staying at the Blue Bay Grand played a massive part, the staff were so helpful, the food and access to the facilities were bril...

    Zimmer: 5.0/5 Source: Hotels.com


  • Ricardo (05/01/2016)

    Positive: General athmosphere, food, Pool Negative: Mattresses, too soft and too small to be queens, internet service and fees too slow and too expensive....eve...

    Zimmer: 10.0/10 Source: Priceline


  • Lea Davidson (04/01/2016)

    Beautiful large resort with a lot of life can't wait to further explore this all week\n\nM&L

    Zimmer: 5.0/5 Source: Facebook


  • Stellios Nicolaidis, Canada (03/01/2016)

    Hotel was very good, staff and service was brilliant, food was very good, over all experience was very good. The strong points: the hotel and all staff made us ...

    Zimmer: 4.0/5 Source: Monarc


  • A Traveller, United States (02/01/2016)

    While reading reviews before had me a bit on edge about going here, I can say that this was definitely a place I would return too. There was things to pick on, ...

    Zimmer: 4.0/5 Source: Hotels.com


  • Sandra, Canada (30/12/2015)

    We stayed for 10 days over the Christmas holiday and had a great time at Blue Bay. The resort is beautiful, the food is delicious, the staff are friendly and v...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Denise, Canada (28/12/2015)

    A lovely spot with friendly, efficient and helpful personel. Food was great. Kid friendly. I would go back in a heartbeat.

    Zimmer: 5.802/6 Source: Holidaycheck


  • Ricardo Nunes (28/12/2015)

    Nice rooms it's a shame the beach was turned up

    Zimmer: 4.0/5 Source: Google


  • Judy, Canada (21/12/2015)

    I enjoyed my stay at this resort in March 2015 when I traveled with my girlfriends. I am coming back on Dec 27 2015 with my boyfriend and two other couples. I...

    Zimmer: 5.598/6 Source: Holidaycheck


  • Charlotte, Canada (20/12/2015)

    Staff here are AMAZING! So freindly & helpful. Food was so great (gained weight ) & the resort is immaculate. There are lits of activitez at the resort, as ...

    Zimmer: 5.898/6 Source: Holidaycheck


  • Jon Freeman, United Kingdom (20/12/2015)

    A great hotel made even better by the wonderful staff. Everywhere you go you see smiles. Immaculately kept surroundings where you can relax or party. We loved o...

    Zimmer: 5.7/6 Source: Holidaycheck


  • Alan, Canada (17/12/2015)

    Great place for a vacation, the staff are very helpful, rooms are clean, pool and beach area are well maintained and clean. The food is awesome. This was our be...

    Zimmer: 5.898/6 Source: Holidaycheck


  • Christian, Canada (16/12/2015)

    Blue Bay has everything you need for vacation in Paradise. Food is excellent and diversified, rooms are large, private, with balcony, people are warm and servic...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Ed & Deborah, United States (15/12/2015)

    Stayed for two weeks in 2007 and loved it. This stay in 2015 was still very nice though not up to the 2007 experience. We would stay again and would recommend t...

    Zimmer: 5.802/6 Source: Holidaycheck


  • Anita, United States (14/12/2015)

    Americans traveling to this location will be very satisfied with the accommodations and the services offered here. Everything I expected was there, and everyt...

    Zimmer: 5.802/6 Source: Holidaycheck


  • Kamla, Canada (12/12/2015)

    We spent 7 glorious days and enjoyed every minute of it. Food, accommodation, pool were amazing. Would return in a heart beat.

    Zimmer: 5.802/6 Source: Holidaycheck


  • Valérie, Canada (11/12/2015)

    It´s our second time at Blue Bay and we love it just a the first time. The food is awesome, all the people is so nice and aware of our needs. It´s a sure place ...

    Zimmer: 5.4/6 Source: Holidaycheck


  • Nanda, Canada (06/12/2015)

    We traveled as a family with older kids and found this to be a great resort. This was our first time ever in mexico and we found the staff was great, everyone w...

    Zimmer: 5.598/6 Source: Holidaycheck


  • Mohammad, Canada (04/12/2015)

    I recommend people who want to relax in a proportionally high class hotel in beautiful Mexico beach to do not miss Blue Bay.\nBlue Bay Great Esmeralda is a great...

    Zimmer: 5.298/6 Source: Holidaycheck


  • Marc & Mary, Canada (04/12/2015)

    This was our first trip to Mexico. Many people discouraged us from going because of my wife′s allergies to pepper, spice, herbs, and alcohol. The hotel staff ...

    Zimmer: 5.598/6 Source: Holidaycheck


  • A & A Lessard, Canada (03/12/2015)

    The hotel and staff were fantastic. Room, Food and Pools were excellent. The shows at night were fantastic. The Staff went beyond to make sure we were taken c...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Frank, Canada (30/10/2015)

    Although we traveled as a middle aged couple, this is the second trip to the Blue Bay in the last 7 years. Well located and a short collectivo ride to PDC and ...

    Zimmer: 5.298/6 Source: Holidaycheck


  • Eric Jobin Odette Paquet (24/10/2015)

    great hotel, the beach is so so but the rest is great!!! and dont forget to go to coco bongo!!!

    Zimmer: 4.0/5 Source: Facebook


  • Roger Emir, Mexico (22/10/2015)

    The Good: El buffet, muy bueno\nWhat improvements could be made?: Bar en la piscina

    Zimmer: 4.3/5 Source: Bestday


  • Christina, Canada (20/10/2015)

    Have traveled lots and found this resort to be great. The resort itself was spotless. The staff was wonderful, they did not hesitate to get another person to he...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Rick C., United States (14/10/2015)

    Great Resort and location. Food was good and with wide variety. Great value for the price. Staff was friendly.

    Zimmer: 5.0/5 Source: Orbitz


  • Samantha S. (14/10/2015)

    We got an excellent deal on our vacation and for the money! The resort was nice and clean, comfortable and overall fun! My fiancé and I had an excellent stay.

    Zimmer: 4.0/5 Source: Orbitz


  • lily, United States (12/10/2015)

    Very nice experience, I enjoy a beach, pool, good hygiene.

    Zimmer: 5.0/5 Source: Expedia


  • Ann, United Kingdom (11/10/2015)

    Would certainly return food drinks service second to none fantastic holiday highly recommended for all ages and nationalities

    Zimmer: 6.0/6 Source: Holidaycheck


  • Juan Carlos, Mexico (06/10/2015)

    The Good: Alimentos, bebidas, habitaciones e instalaciones\nWhat improvements could be made?: Su playa

    Zimmer: 5.0/5 Source: Bestday


  • Jez Keating (05/10/2015)

    I've never stayed in a hotel where the hotel and staff are so friendly honest and helpfull first night I left my bag in reception by accident with about £700 ca...

    Zimmer: 5.0/5 Source: Facebook


  • Mark Fulcher (04/10/2015)

    Been home 48 hours and wishing we'd never left, had an excellent time and will be going back asap ......

    Zimmer: 5.0/5 Source: Facebook


  • Erika, Canada (03/10/2015)

    Stayed there in May 2015 and loved everything about the hotel. \nAmazing food, great staff except for Front Desk!! The russian girl who checked us in was extreml...

    Zimmer: 5.0/5 Source: Expedia


  • expedia user (02/10/2015)

    The staff were wonderful and very helpful..Had a pleasant time and loved the people there.The food was delicious and many varieties.Would recommend to family an...

    Zimmer: 5.0/5 Source: Expedia


  • Marky Mark (01/10/2015)

    I just returned from a week at BlueBay Grand Esmeralda and was extremely happy with every aspect of the resort. Food was great, well prepared and a nice variety...

    Zimmer: 5.0/5 Source: Facebook


  • Jeff R Ellison (29/09/2015)

    Stayed there in July of this year. Wonderful first experience in Mexico. My wife Sylvia and I enjoyed every minute of our stay.

    Zimmer: 5.0/5 Source: Facebook


  • Thanh lam, Canada (23/09/2015)

    The staff is wonderful and the service is extremely good. Food is good they have so many options for you to choose they made you feel important and want you to ...

    Zimmer: 5.502/6 Source: Holidaycheck


  • Mauricio, Canada (08/09/2015)

    My wife and I would visit the resort again, the food and service was amazing and a friendly staff. The grounds were very well maintained and great landscape.

    Zimmer: 5.802/6 Source: Holidaycheck


  • Peter (04/09/2015)

    Good resort hotel varied food options good staff located 15 km away from city ( on the beachfront though)which means using taxi everytime ( fixed rates)\nplen...

    Zimmer: 5.4/6 Source: Holidaycheck


  • Harvey, Canada (04/09/2015)

    We have tried 2 other resorts in Riviera Maya but have settled here for its overall value. I recommend it to my friends and they had the same experiences. \nStaf...

    Zimmer: 5.7/6 Source: Holidaycheck


  • Laurence, United States (22/08/2015)

    We have now stayed at the Grand Esmeralda for three years in a row and they keep improving the service and food. This year they have added pool side drinks by a...

    Zimmer: 5.598/6 Source: Holidaycheck


  • Dan, Canada (21/08/2015)

    It was a great time. Pools were huge. Staff was friendly. Food was good. I wish they had the markets come every night rather than once a week. Play del carmen...

    Zimmer: 5.202/6 Source: Holidaycheck


  • Douglas, United States (21/08/2015)

    I ended up here because my hotel was closed. Best thing that could have happened. This hotel to me in and made my stay awesome. Service, food, drinks, entertain...

    Zimmer: 6.0/6 Source: Holidaycheck


  • John, Canada (18/08/2015)

    Overall the resort is quite nice. The overall design is more oriented for family vacations and is not the typical resort you would expect as it doesnt have a ni...

    Zimmer: 4.0/5 Source: Expedia


  • Gilles, Canada (17/08/2015)

    We just came back fro the Grand Esmeralda in the Playa Del Carmen region. Very good resort, staff very friendly with just 1 or 2 exceptions (maybe they had some...

    Zimmer: 5.4/6 Source: Holidaycheck


  • Margarita, Canada (17/08/2015)

    I have no complaints of this hotel. Our stay was very satisfied. It is very hot in August and you have to get used to it but we enjoyed our stay. I would defini...

    Zimmer: 5.802/6 Source: Holidaycheck


  • Zirk_01 (12/08/2015)

    Positive: The place is well-maintained, and you can see the staff is really hardworking. Great selection of food and drinks! There were different activities by ...

    Zimmer: 10.0/10 Source: Booking


  • Susan Bell (10/08/2015)

    We have Just returned from our holiday and can honestly say it was fabulous!!!! Great service, great food, clean and staff can not do enough for you. The swim...

    Zimmer: 5.0/5 Source: Google


  • Susie, Canada (07/08/2015)

    The staff at this resort go above and beyond to make sure your stay is as wonderful as possible. we really enjoyed ourselves and would love to come back someday...

    Zimmer: 5.7/6 Source: Holidaycheck


  • Paul, United States (05/08/2015)

    The only bad thing was that the seaweed was encroaching on the beach but that wasn´t the hotels fault. But the cenote trip was great!

    Zimmer: 5.598/6 Source: Holidaycheck


  • Kelly Wareing (03/08/2015)

    Had the best time on our honeymoon one word paradise

    Zimmer: 5.0/5 Source: Facebook


  • Christopher, Canada (02/08/2015)

    the hotel and people was amazing, definitely would come again.... the food was good, everything was amazing.... Nice clear and blue water.... sightseeing and al...

    Zimmer: 6.0/6 Source: Holidaycheck


  • Claudia, United States (24/07/2015)

    This resort is beautiful, and the staff is very friendly and helpful. The public areas, restaurants, and grounds are well taken care of and tasteful. The hotel...

    Zimmer: 4.8/6 Source: Holidaycheck


  • Luis (23/07/2015)

    The Hotel was excellent and very clean. The food was good and the staff very friendly. \nLocation: I want to recommend the tour to Xel-ha and for those who like...

    Zimmer: 5.0/5 Source: Travelocity


  • Jeff Ellison, Canada (22/07/2015)

    My wife and I had such an awesome time at the resort. Other reviews must be by very picky people because we had no issues whatsoever. Food was awesome-room was ...

    Zimmer: 5.898/6 Source: Holidaycheck


  • Woodward, United Kingdom (19/07/2015)

    Would not hesitate to go back and would certainly recommend this hotel the staff were all friendly and nothing was a bother to them everyone was so pleasant an...

    Zimmer: 5.898/6 Source: Holidaycheck


  • Dominic, Canada (19/07/2015)

    This is my second stay, and both times, we were treated well by all staff, even if they didn′t understand full English. Its also our fault for not learning more...

    Zimmer: 5.1/6 Source: Holidaycheck


  • Alfonso, United States (18/07/2015)

    Overall great quality for the priceThe food at this resort with exceptional. Big variety with lots of different types of food. The food wias well-prepared with ...

    Zimmer: 5.298/6 Source: Holidaycheck


  • SByrne, Canada (11/07/2015)

    Check in was a little disorganized and confusing, but it got done. Its a big resort and a lot of walking depending where you are staying. That said, the taxi ...

    Zimmer: 5.1/6 Source: Holidaycheck


  • Hannah, United Kingdom (08/07/2015)

    Me and my partner stayed here in June 2015. We had a fab holiday in Mexico, the reps were very helpful and I would recommend all the available trips as they are...

    Zimmer: 5.898/6 Source: Holidaycheck


  • expedia user (03/07/2015)

    Had a wonderful time, food was great, room are comfortable, will recommend

    Zimmer: 4.0/5 Source: Expedia


  • Nancy, Canada (02/07/2015)

    I have stayed twice at this hotel and both times have been very pleased with overall service, food, room cleanliness and the beautiful grounds!\nIt was a very re...

    Zimmer: 5.598/6 Source: Holidaycheck


  • wedo, Brazil (02/07/2015)

    We had so much fun here that we have made plans to come back.the staff her was great, food was awesome

    Zimmer: 5.0/5 Source: Expedia


  • Patty, United States (30/06/2015)

    Everybody there is so nice and friendly. Food is awesome, clean. Offer pull out couches \n Add more fans in the open areas and restaurants Playa del Carmen\n Xel ...

    Zimmer: 4.0/5 Source: Expedia


  • Deby, Canada (29/06/2015)

    I would recommend this hotel to everyone. Alberto gave us such excellent service,very pleasant took exceptional care of all our needs. The only draw back is the...

    Zimmer: 5.802/6 Source: Holidaycheck


  • Susan Szabo-Ahlgrim (27/06/2015)

    This will be our 2nd trip back we cant wait ! From the moment you arrive til they help load your bags to return home. You cant imagine any place better than...

    Zimmer: 5.0/5 Source: Facebook


  • CDog (22/06/2015)

    It was an overall nice, pleasant experience! Rooms will need to be updated soon. The resort is located a few kilometers north of downtown Playa Del Carmen. The ...

    Zimmer: 4.0/5 Source: Expedia


  • Molly Perryman (21/06/2015)

    Went there last September and it was honestly the best I have ever visited. The food was lovely, the drinks amazing and the staff fantastic. I cannot recommend ...

    Zimmer: 5.0/5 Source: Facebook


  • Anna, Poland (21/06/2015)

    The hotel was very clean. The service friendly and helpful. Very large swimming pool. When it rains animators tried very hard to fill time visitors. Overall, we...

    Zimmer: 5.898/6 Source: Holidaycheck


  • Max, Germany (19/06/2015)

    We had a great time, it was our 5th time at Bluebay! They are very accomodating (we asked for a room change closer to the main pool-they changed it the next mor...

    Zimmer: 5.0/5 Source: Orbitz


  • expedia user (16/06/2015)

    This is a great hotel. My only complaint would be that the beachfront isn't that great, but that's more nature's fault than theirs. The staff was super helpful ...

    Zimmer: 4.0/5 Source: Expedia


  • J Allen, United States (13/06/2015)

    This was our first time in Mexico, my son and I had a great time. The staff was very professional and made our stay very relaxing. I definitely try out the othe...

    Zimmer: 5.802/6 Source: Holidaycheck


  • MERCEDES A. (12/06/2015)

    We truly loved our stay, will be coming back to blue bay. Very modern hotel, great staff, food,amazing pool

    Zimmer: 5.0/5 Source: Orbitz


  • Crizelle Ferraro (11/06/2015)

    Awesome giant pool next to beach & vast resort ground. All-inclusive truly means unlimited food n alcohol. 7 restaurants with different themed and top notch cui...

    Zimmer: 5.0/5 Source: Facebook


  • Catherine, Germany (11/06/2015)

    The hotel was nice, but half of it was close to the beach and half was 10 minutes away. This wasn't too bad, however when we walked there were golf carts, truck...

    Zimmer: 4.0/5 Source: Expedia


  • Antonio, Canada (10/06/2015)

    In overall the hotel and surroundings are stunning.\nThe international buffets are the best. Not very impress about the a la carte restaurants.\nActivities and re...

    Zimmer: 6.0/6 Source: Holidaycheck


  • mark, United Kingdom (09/06/2015)

    Our 3rd visit to the Hotel. We had a great family holiday. The staff were attentive helpful and made our holiday a difference. The hotel is exceptionally clean ...

    Zimmer: 5.0/5 Source: Hotels.com


  • David, United Kingdom (05/06/2015)

    i dont think i have stayed in a better value hotel the food on the whole was great and everything was free so good i would suggest travelers check the resort we...

    Zimmer: 5.7/6 Source: Holidaycheck


  • Marie, United States (05/06/2015)

    Everyone was so friendly! Mini bar should offer a wider range of alcohol other then crappy beer? Visiting La Quinta is a must! My husband and I are still in sch...

    Zimmer: 5.0/5 Source: Expedia


  • Lynzee, United States (04/06/2015)

    We absolutely loved everything about this hotel! The pool was warm, the beach was taken care of, great food and great drinks. Even premium liquor! My only compl...

    Zimmer: 5.0/5 Source: Expedia


  • Jill, United States (04/06/2015)

    Everything! Try to keep the seaweed off the beach as much as possible. Great location! Just a few minutes from shopping. Shuttle service was Great & inexpensiv...

    Zimmer: 5.0/5 Source: Expedia


  • Brian Bilensky (12/05/2015)

    Very clean, friendly people, great food, nice bars and restaurants, room was very nice, clean, quality facilities and furniture. The central buffet was one of t...

    Zimmer: 5.0/5 Source: Monarc


  • Dongyang Hu (05/05/2015)

    a great place to stay, thanks to make our honeymoon super fantastic!!!!!

    Zimmer: 5.0/5 Source: Facebook


  • Andy Ewing (04/05/2015)

    spent 7 days down there and had the time of my life!

    Zimmer: 5.0/5 Source: Facebook


  • Marianne Collins Reinhart (28/04/2015)

    Had a wonderful experience and would definitely return.

    Zimmer: 5.0/5 Source: Facebook


  • Lucy and Eddy, Germany (24/04/2015)

    weve been to blue bay many times in the past years and this trip was the most amazing one ever! The room is perfect and clean, with a great top floor ocean view...

    Zimmer: 5.0/5 Source: Orbitz


  • Vicky Smith (17/04/2015)

    We leave Bluebay Grand Esmeralda tomorrow and have absolutely loved our week here! The room has been cleaned and the grounds have been spotless with workers aft...

    Zimmer: 4.0/5 Source: Facebook


  • Jeff McIlmoyle (04/04/2015)

    We were there for a week stay Mar 23 to 30, 2015....Already looking forward to another trip to this resort. We had a great time, the food was fantastic, the res...

    Zimmer: 5.0/5 Source: Facebook


  • C. Woluwe-Saint-Lambert (30/03/2015)

    Zimmer: 10.0/10 Source: Sunjets


  • Leigh Burton, Spain (30/03/2015)

    I love the Blue Bay Grand Esmeralda. The service and ammenitites are tops. If you want to go to Playa Del Carmen, to visit 5th Avenue for shopping, or enjoy t...

    Zimmer: 5.0/5 Source: Facebook


  • Todd Moir (30/03/2015)

    Outstanding. Been to many resorts around the world and this one is up there. Great service, immaculate grounds, clean rooms (could be a touch better but nothi...

    Zimmer: 5.0/5 Source: Facebook


  • Jude Zieske, Canada (26/03/2015)

    wonderful property and fantastic staff. The strong points: nice beach, super clean property, good food selection, shuttle bus on property. The weak points: blac...

    Zimmer: 4.0/5 Source: Monarc


  • Kerri Leigh Hayward (23/03/2015)

    Loved everything about our 11 day trip. Would not hesitate to stay here again

    Zimmer: 5.0/5 Source: Facebook


  • Janice Richardson (19/03/2015)

    This year was my 6th time at Bluebay, the staff are so friendly, the food is excelent and well the shooters are the best ( made to perfection by Jamie) we love ...

    Zimmer: 5.0/5 Source: Facebook


  • Donna Knopf (15/03/2015)

    Had a great vacation!! Best food I have ever had at an all inclusive and the friendliest staff!

    Zimmer: 5.0/5 Source: Facebook


  • Stefan Gohlke, Canada (13/03/2015)

    nice hotel, great food and staff,nice and clean. The strong points: clean,nice and relaxing,many choices to eat,which pool or beach to hang out at. the bar and ...

    Zimmer: 4.0/5 Source: Monarc


  • Stacie Huot (12/03/2015)

    Amazing.We stayed Feb 28 to March 7/2015..from the moment we arrived our holiday was outstanding...dont believe all the negative reveiws you read..food was amaz...

    Zimmer: 5.0/5 Source: Facebook


  • Juan M., United States (10/03/2015)

    Great experience! Great staff and the food was delicious.

    Zimmer: 4.0/5 Source: Orbitz


  • Tiro Anthony, Canada (08/02/2015)

    Our first time in Mexico. Lots of foods in buffet, lots of varieties. 3 bars, lots of drinks, many varieties of cocktails. Most of the Servers are very nice and...

    Zimmer: 5.0/5 Source: Monarc


  • Philip, United Kingdom (01/02/2015)

    A great luxury all-inc. Food was great. We were allocated a good room near the beach looking away from the sea. Points to note/ negatives:- It's a big hotel wit...

    Zimmer: 4.0/5 Source: Hotels.com


  • Morag, Jersey (31/01/2015)

    Second visit and had a great time. Staff very friendly and helpful. Cleanliness is fantastic. The food was plenty of choices, if theres only one criticism it is...

    Zimmer: 8.7/10 Source: Travelrepublic


  • D. KORTRIJK (23/01/2015)

    Super !

    Zimmer: 10.0/10 Source: Sunjets


  • Tara (18/01/2015)

    We had a great week at the blue bay! Resort and rooms were always clean! Staff was always very friendly and eager to help. Food was tasty! Didn't matter if we a...

    Zimmer: 5.0/5 Source: Monarc


  • Felicha S. (23/12/2014)

    I was kind of skeptical coming to this hotel after reading the crazy reviews but overall it was a great experience. The only downside was the lobby that had no ...

    Zimmer: 4.0/5 Source: Orbitz


  • Olga Danchenko, Canada (23/12/2014)

    Excellent staff. Mexicans are very friendly people. May God bless this country. Pluses: excellent food, immaculate cleanliness, bottled water always available, ...

    Zimmer: 3.0/5 Source: Monarc


  • JP And friends, Germany (23/12/2014)

    Booked this hotel for seven nights because of its size, restaurant choices, location, and price. The hotel is very large and there is a trolley that goes around...

    Zimmer: 4.0/5 Source: Orbitz


  • JP And friends, Germany (22/12/2014)

    Booked this hotel for seven nights because of its size, restaurant choices, location, and price. The hotel is very large and there is a trolley that goes around...

    Zimmer: 4.0/5 Source: Orbitz


  • A.A., Canada (16/12/2014)

    The lobby is a bit disappointing. The strong points: the strong points is the service the location and the food. The weak points: the beach

    Zimmer: 5.0/5 Source: Monarc


  • Booking.com User (25/10/2014)

    Positive: availabilty of services.

    Zimmer: 8.8/10 Source: Booking


  • Mrs Fancy Pants, United States (21/10/2014)

    I have been to Mexico plenty of times and this is in my top 3 of hotels in the area. We were treated very well and the staff goes above and beyond to accommodat...

    Zimmer: 5.0/5 Source: Orbitz


  • Yosef (16/10/2014)

    Positive: Nature is all around , the jungle and the animals surround the premises and come up to the rooms. Food and drink plentiful and good quality. Nice pool...

    Zimmer: 10.0/10 Source: Booking


  • CSALT, United States (15/10/2014)

    Friendly staff, great value for your money. Would stay again for sure!

    Zimmer: 4.0/5 Source: Orbitz


  • Sofia Rivera (06/10/2014)

    Ok i think that is great place i didn't travel to cancun but in the p8ctures it looks that is a great place lets go into the vacations..

    Zimmer: 5.0/5 Source: Google


  • Joseph Sarmiento (06/10/2014)

    I really like this place everything was good.

    Zimmer: 5.0/5 Source: Google


  • Regi jersey girl, United States (03/10/2014)

    We upgraded our room to the swim up pool room and it couldnt get any better. Room was big, clean and we really enjoyed our private pool. Food was good and staff...

    Zimmer: 5.0/5 Source: Orbitz


  • Chris, United States (01/09/2014)

    Enjoyed my visit to Blue Bay Esmeralda in Cancun. Staff are very friendly and most speak fluent English. Food quality is good, but could have more offered at th...

    Zimmer: 4.0/5 Source: Hotels.com


  • alejandro r, United States (01/09/2014)

    Needed a hotel for a one night stay on my way to the airport for a morning flight and was impressed with Blue Bay Grand Esmeralda. Receptionist gave me a suite ...

    Zimmer: 5.0/5 Source: Hotels.com


  • Andy Dandy, United States (31/08/2014)

    We had a very good time. The food was excellent. The cleaning staff was really good as the room was always clean and well-maintained. There were many fun activi...

    Zimmer: 4.0/5 Source: Orbitz


  • Andy Dandy, United States (31/08/2014)

    We had a great time and experience. The dining as well as the room cleaning service were good. The beach and bars could be improved.

    Zimmer: 4.0/5 Source: Orbitz


  • rammac40, United Kingdom (28/08/2014)

    Great holiday ,good food ,great service,,,,, lots to do\nHighlights: Onsite restaurants & bars , All-inclusive options , Welcoming staff , In-room amenities , T...

    Zimmer: 4.0/5 Source: ThomasCook (en)


  • Miles of beach, United States (23/08/2014)

    I really enjoyed staying at this hotel! We stayed in a garden room which was really close to the beach and the pool. The hotel was just the right size and offer...

    Zimmer: 4.0/5 Source: Orbitz


  • Busy Mama of 4, United States (14/08/2014)

    We arrived and were greeted by very friendly staff. Jorge at the front desk was amazing. There is no a/c in the lobby and some of the restaurants, but our room ...

    Zimmer: 4.0/5 Source: Orbitz


  • Taylor Young Traveler, United States (05/08/2014)

    Our experience overall was very pleasant. The staff was AMAZING!!! Hands down some of the nicest, most attentive staff Ive experienced. The grounds were beautif...

    Zimmer: 4.0/5 Source: Orbitz


  • Edith Power (21/07/2014)

    Loved the hotel, great staff, would definitely stay there again.

    Zimmer: 4.0/5 Source: Google


  • Jeffrey Bacon, Canada (10/07/2014)

    Great location, great sites,great experience!. The strong points: Property spread out,beautiful grounds/gardens. Very peaceful at night if that's what you are l...

    Zimmer: 4.0/5 Source: Monarc


  • Xoxolauriexoxox, United States (09/07/2014)

    Resort was nice and clean. Had good experience other then the fire but they cleaned it up quick. Great food lots of sun and close to 5th ave only cost $5.00 for...

    Zimmer: 4.0/5 Source: Orbitz


  • Lifeballer10, United States (02/07/2014)

    For the price, this hotel delivers everything that you could want and more. The staff is very friendly and always working super hard to provide for your every n...

    Zimmer: 4.0/5 Source: Orbitz


  • Ry and Al, United States (19/06/2014)

    We stayed at Bluebay from 6/3/14 to 6/11/14. This was my girlfriend and my second trip to Riviera Maya since staying at Xcaret Flamenco in 2011. We were a littl...

    Zimmer: 4.0/5 Source: Orbitz


  • Kristin V., United States (12/06/2014)

    Good value and location, staff was friendly,all inclusive- lots of variety of food.

    Zimmer: 4.0/5 Source: Orbitz


  • S Smyth (04/06/2014)

    Over all this resort was a fabulous experience. The beach was lacking but they sure made up for it in the fantastic pool area (and Im a beach person). The staff...

    Zimmer: 4.0/5 Source: Orbitz


  • Sunshinesuzy, Canada (03/06/2014)

    From the moment we arrived we were greeted with smiling, friendly and helpful staff. The a la carte's and buffets always had a wide variety of food and of cours...

    Zimmer: 4.0/5 Source: Monarc


  • gabopani, Canada (03/06/2014)

    The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two things That I dont like were the pillow sheets they were dut...

    Zimmer: 5.0/5 Source: Orbitz


  • 8 kids is enough, United States (28/04/2014)

    The resort was nice, and clean. The reef off the beach was big and shallow, great for snorkeling. The food was good and there was a great selection at the buffe...

    Zimmer: 4.0/5 Source: Orbitz


  • Monica, Mexico (19/04/2014)

    The Good: Playa y comida.\nWhat improvements could be made?: Servicios como internet y un buen business center

    Zimmer: 4.7/5 Source: Bestday


  • Lynda Marlene Baranas, Canada (08/03/2014)

    Very good until the end poor communication among staff and guest very frustrating at the end of a vacation. The strong points: Excellent resort. The weak points...

    Zimmer: 5.0/5 Source: Monarc


  • Debbie Lynn Wills, Canada (08/03/2014)

    it was awesome cant wait to go back. The staff were great made us feel welcome in all aspects. Food was good as well. It was a great experience Thank you from D...

    Zimmer: 5.0/5 Source: Monarc


  • Ray Wilson, Canada (04/03/2014)

    Perfect. No complaints. Lots of swimming areas. Be sure to go early and put your towel on your seats you want. They will be gone fast. The strong points: Good f...

    Zimmer: 4.0/5 Source: Monarc


  • Nicole, United States (03/03/2014)

    Positive: Loved the resort- Pools were great! Location is gorgeous. Food was great. Staff is VERY friendly and willing to help with anything. Overall, had an AM...

    Zimmer: 10.0/10 Source: Booking


  • Sunny Mexico, United States (02/03/2014)

    I would recommend Blue Bay Grand Esmeralda as a great value. The resort was clean and the staff was friendly, curtious and helpful. The food was excellent in th...

    Zimmer: 4.0/5 Source: Orbitz


  • Rhonda, Canada (01/03/2014)

    We had a fantastic holiday at this hotel. The room was clean and quiet, the food was great, and the staff was always friently and polite. The water at the beach...

    Zimmer: 4.0/5 Source: Monarc


  • Stephen Thompon, Canada (01/03/2014)

    We had a great time , hotel is very nice itcould use another pool . Food was very good we would go back. I would rate the hotel as expected. The strong points: ...

    Zimmer: 5.0/5 Source: Monarc


  • POOLLADY, United States (27/02/2014)

    My husband and I traveled with two other couples during the Valentine weekend. We had a great time. The staff was so friendly. The food was not bad. The beach a...

    Zimmer: 4.0/5 Source: Cheapcaribbean


  • shareen, United States (24/02/2014)

    My cousin and I went to this resort, it was great. The people were very pleasant, food was decent, room was clean. At night, its part on the beach. Wow! what a ...

    Zimmer: 4.0/5 Source: Cheapcaribbean


  • Glenn Kellington, Canada (16/02/2014)

    hotel was great overall.beach awesome, sand very fine.water was full of algae,couldnt see thru it to step around the rocks.silty bottom.pools were great, if you...

    Zimmer: 4.0/5 Source: Monarc


  • Gregory Johnson, Canada (12/02/2014)

    Great hotel and would recommend it to everyone. The strong points: Everything was good, from Service to Food. The weak points: The Beaches were nice other than ...

    Zimmer: 4.0/5 Source: Monarc


  • Therese Marie Denise Caillier, Canada (10/02/2014)

    This facility was amazing in all ways! The staff was friendly and knowledgeable. The food was incredible. the rooms clean and spacious, The grounds were well gr...

    Zimmer: 5.0/5 Source: Monarc


  • Giorgia, United Kingdom (09/02/2014)

    The hotel is very good with three pools two beaches two beach bars and 5 restaurants. Everything is included, internet is free for one device for room and alcoh...

    Zimmer: 8.5/10 Source: Travelrepublic


  • Francesca Lanza, Canada (08/02/2014)

    The week was great. The staff amazing and the whole experience was outstanding. The strong points: Great value for the money. The weak points: The beach had a l...

    Zimmer: 4.0/5 Source: Monarc


  • Shawn Claude Filion, Canada (08/02/2014)

    Great food, great drinks, good entertainment, comfortable, great service. Lobby, sports bar, theatre could use a little sprucing up but a minor issue. The stron...

    Zimmer: 4.0/5 Source: Monarc


  • Cathy, Canada (06/02/2014)

    The room we had was close to the beach and the pool. Clean rooms, great food, friendly helpful staff. The only negative thing is the beach because the sand is b...

    Zimmer: 4.0/5 Source: Monarc


  • AliWeddle, United States (22/01/2014)

    My husband and I went to stay at the Grand Esmeralda on our honeymoon. It started out bumpy with missing our flights but the resort was able to move our reserva...

    Zimmer: 5.0/5 Source: Cheapcaribbean


  • JimDugan, United States (07/01/2014)

    The resort was very nice and clean, the staff was friendly and the beach was great. Two different pools were available for your convenience and all of the food ...

    Zimmer: 5.0/5 Source: Cheapcaribbean


  • G Macdonald, Canada (01/01/2014)

    Really nice hotel however the beach is below average. The strong points: Pool, food and resort. The weak points: Beach

    Zimmer: 4.0/5 Source: Monarc


Location


  • 15 minutes from the enchanting city of Playa del Carmen.
  • 360km from the Mayan city of Chichen Itza.
  • 64km from the Mayan ruins of Tulum.
  • 120km from the Mayan ruins of Coba.
  • 50km from the coral reefs of Cozumel.
  • 100km from Isla Mujeres.
  • 10km from the archeological eco-park of Xcaret.
  • 50km from Xelha, ideal for diving.
  • 380km from Mérida,the colonial capital of Yucatán.
  • 360km from la the colonial city of Izamal.
  • 320km from Laguna de Bacalar.
  • 30km from the delfinario.
  • 5km from Mayakoba El Camaleón Golf Club.
  • 35km from the natural wall of Cenote.
  • 10 minutes from Playa de Carmen.
  • 45 minutes from International Airport of Cancun (CUN).
  • 50 minutes from the city of Cancún.

Directions

Located 47 km from Cancun International Airport(CUN). To reach by car from the airport head to the southeast. In 2.2 km merge onto Highway 307 Cancun-Chetumal /Mexico 307. Continue 42.7 km to Km 300, just 20 km after Puerto Morelos, and make a U-turn. After 500 m turn right onto Camino a la Pileta Playa Del Carmen road.

Location map

RIVIERA MAYA

Riviera Maya is one of the most complete sun and beach destinations, arousing great interest among those seeking to travel to a paradise with a rich culture.

In the Mexican state of Quintana Roo, Riviera Maya stretches along 120 kilometers of the Yucatán peninsula, from Puerto Morelos in the north to Punta Allen in the south, passing by the Biosphere Reserve of Sian Ka'an.

Throughout this extension the Maya culture is present in all its forms (cuisine, astronomy, music, architecture ...) which, together with the present, form a characteristic idiosyncrasy in the culture and traditions of local cities, touching the heart of anyone visiting the area.

Fun off the beach is also secured with several water parks, Spa and Wellness centers, golf courses and numerous natural cenotes to practice snorkeling and diving.

Riviera Maya is definitely a 'must' in terms of places to visit and leave having fallen in love with all that it offers.


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Reviews


9.3 / 10

Based on 244 reviews


Location
85.5%
Rooms
90.4%
Reception
87.2%
Service
92.1%
Cleanliness
93.3%
Gastronomy
93.8%

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Location




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Telephone: (+34) 971 436 387

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