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BlueBay Grand Esmeralda *****


Playa del Carmen - Quintana Roo - Hotels in Mexico

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

BlueBay Grand Esmeralda

Description


The BlueBay Grand Esmeralda is the finest of the Playa del Carmen hotels in Riviera Maya, Mexico. Experience the ultimate in 5-star luxury surrounded by a lush jungle, mangrove swamps and the stunning shoreline of the Caribbean Sea and watch the sun set with a cocktail on our own private beach. If you’re looking for all inclusive holidays in Mexico, you’ve found paradise.

As you’d expect, the BlueBay Grand Esmeralda has some of the best facilities of all the all-inclusive hotels in Playa del Carmen and you’ll want for nothing. There are 6 a la carte restaurants serving a range of food including Mexican, Italian, French, seafood and oriental amongst others.

Breakfast is served from 7am to 11am, lunch is from 12pm to 3:30pm and dinner is available from 6pm to 10pm. Snacks and drinks are available throughout the day and the Sportsbar is open around the clock.

There are three swimming pools with separate children’s areas that can be used by all of our guests alongside the spa facilities, tennis courts, golf course and fully equipped gym. Additional services include 24hr healthcare facilities, car hire, childcare, laundry and room service.

It’s not just us you have to believe, we were rated the best all inclusive hotel in Riviera Maya in 2010 by Expedia and we have countless other awards for our facilities, service and our commitment to ecology and preserving the ecosystem.

AWARDS:

• Top All Inclusive Riviera Maya Expedia 2010
• Health and Safety Program Transat 2009-2010
• Hotels 4U, most sold hotel in México´09
• Elite Meetings, Elite Certified 2009
• Beverly Clark, Elite Weddings 2009
• Expedia # 1 Producer, 2008
• Beverly Clark, Elite Wedding Collection 2008
• World´s 100 Sexiest Hotels, 2008
• Thomas Cook, Outstanding Customer *Service, 2007/2008
• Top Hotel Riviera Maya Expedia 2009
• RCI Gold Crown Resort 2008-2009 y 2010
• International Travel, Participation 15 Trade Show


Hotel policy


  • Children under 2 years are considered infants (babies)
  • Children aged 2 to 12 are considered children
  • Children over 12 years are considered adults
  • No pets allowed
  • Rooms are cleaned daily
  • Towels are changed daily
  • Bed linen is changed daily
  • Room check-in: 15:00h
  • Room check-out: 12:00h
  • Accepted currencies: Euro, U.S. Dollar, Canadian Dollar, Peso

Payment methods


  • American Express(AX)
  • Banamex(BX)
  • Bancomer(BR)
  • Mastercard(CA/MC/IK)
  • Visa(VI)
  • Traveller Cheque

Room type


There are a total of 979 elegant and spacious rooms offering the ultimate in luxury for the perfect stay. These are split into double rooms and suites, all of which offer views of the ocean or the perfectly groomed hotel gardens. We have a range of rooms which all come with air conditioning, fully equipped bathrooms, TVs, coffee machines, ironing kits and a balcony or terrace.

Our suites come with all of the above plus a king sized bed, a minibar and a living room/dining area with a sofa bed. Finally, our Deluxe Jacuzzi and Swim-Up suites come with an outdoor Jacuzzi and direct access to the private pool, respectively.

Deluxe Garden View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • 24h room service.
  • Internet TV and Wi-Fi access (extra charge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding beds.
  • Sewing kit.
  • Tub & shower.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Partial Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous parcial views of the sea and the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages.
  • Paid films.
  • Premium bed linen.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Tub & shower.
  • Smoking area.
  • Sofa bed.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the sea .

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Deluxe Jacuzzi Suite


The Jacuzzi Suites are equipped with 1 king size bed, they are located on the upper floors, with a private jacuzzi on the spacious terrace. All suites feature a lounge, a dining room and an extra bathroom.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Swim Up Suite Garden View


The King Swim Up Suites, equipped with 1 king size bed, are located on the ground floor, with direct access from the spacious terrace to the private pool. All suites feature a lounge and a dining room.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: N/A.

Facilities

  • Air conditioning.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Shower only.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Services


Available at no charge

  • 24h reception.
  • Air conditioning in the buffet and in the 3 restaurants.
  • Consierge in each building.
  • Doorman in each building.
  • Business Center and Business Service.
  • Dry cleaning service.
  • Lifts.
  • Fitness equipment.
  • Wi-Fi Internet Access (additional charge in the room).
  • Children's club with 3 age divisions, ,with specialized staff.
  • Supervised children's activities (from 2 to 12 years old).
  • Night Club (in the lounge bar) .
  • Multilingual staff.
  • Parking .
  • Parasols (one per room) .

Available with charge

  • Audiovisual equipment.
  • Babysitting service (on request 24h in advance, subject to availability).
  • Beauty treatments.
  • Currency exchange.
  • Medical service.
  • Hairdresser.
  • Newsstand and souvenir shop.
  • Car rental service.
  • Travel and tours agency.
  • Translation services.
  • safety deposit-box.
  • Massage treatment.
  • Hairdresser.
  • Special packages for weddings and honeymoons.
  • Room service las 24h .
  • Laundry.
  • Sauna and steam baths.
  • Private beach.
  • VIP pack (extra comforts, Private beach and private consierge).

Hotel facilities


  • International cuisine buffet-restaurant “Jaal-Ha” open from 7:00 till 11:00 and from 12:00 till 17:00.
  • A la carte restaurant with Italian cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Mexican cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Frenc cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte seafood restaurant. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with cuisine specialized in American meat. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Oriental cuisine.
  • 3 swimming pools sized 2.750m2 with separate area for kids.
  • Sports baropen 24h. Breakfasts from 5:00 am till 7.00.
  • Two tennis courts.
  • Voleyball court.
  • Golf course.
  • Fully equipped gym.
  • Theater.
  • BlueBay Spa, sized 2.500m2 with first class service open from 9am till 19pm.
  • Conference hall with capacity for up to 650 people.
  • Internet room (extra charge).
  • Shopping mall with boutiques, newsstand, tobacco shop and souvenir shops.

Entertainment and acivities



Entertainment and activities available within or near the hotel at no charge

  • Children's activities.
  • Table tennis.
  • Water activities and AquaGym.
  • Giant chess board (next to the pool).
  • Tennis.
  • Theater.
  • Scuba-diving (tours at additional cost).
  • Universal gym (bicycle, stepper, treadmill,...).
  • Volleyball (in the pool).
  • Entertainment and sports equipment.
  • Mini Club with specialized monitors.

Available at the hotel or belonging to the hotel with charge

  • Recreational facilities.
  • Tennis lessons.
  • Karaoke (once a week).
  • Billiard.
  • Shopping mall with boutiques, newsstand, tobacco shop, etc.
  • Non-motorized water sports: sailing, kayaking, etc.
  • Deep-water diving.
  • Massages, facials and body treatments.
  • Golf (in El Camaleón Mayacoba).

Available in the hotel area, all at no charge

  • Sightseeing.

Available in the hotel area, all with charge

  • Deep-water diving.
  • Water jets.
  • Catamaran tours.
  • Tour de Fishing.
  • Bicycles (normal and mountain bikes).
  • Campo de prácticas de golf.
  • Fishing.
  • Night clubs.
  • Racquetball.
  • Hiking.
  • Squash.
  • Football.
  • Horseback riding.
  • Water-skiing.
  • Wine tasting.

Reviews of BlueBay Grand Esmeralda


8.7 / 10

Based on 3614 reviews



More details in the comments

Location81.4%
Rooms86%
Reception82.1%
Service89.5%
Cleanliness91.9%
Gastronomy87.6%

Guests reviews


  • Miles of beach, United States (23/08/2014)

    I really enjoyed staying at this hotel! We stayed in a garden room which was really close to the beach and the pool. The hotel was just the right size and offer...

    Assessment: 4.0/5 Source: Orbitz


  • expedia user, United States (19/08/2014)

    great location, staff provide excellent service, activities planned throughout the day.. overall had an amazing time will definitely be back to Bluebay!!!!

    Assessment: 5.0/5 Source: Expedia


  • expedia user, United States (19/08/2014)

    Best experience I will be back next year that's how great of experience I had

    Assessment: 5.0/5 Source: Expedia


  • expedia user (15/08/2014)

    We liked the location and amenities. Cleaning in detail, overall the hotel looks good, except in the details you can see the opportunity to improve.\n The beach ...

    Assessment: 4.0/5 Source: Expedia


  • Busy Mama of 4, United States (14/08/2014)

    We arrived and were greeted by very friendly staff. Jorge at the front desk was amazing. There is no a/c in the lobby and some of the restaurants, but our room ...

    Assessment: 4.0/5 Source: Orbitz


  • Jjacg, United States (13/08/2014)

    The photos seen here are what the resort really look like. We love the place, food was great, friendly staff. overall very satisfied with our stay. At first we ...

    Assessment: 5.0/5 Source: Bookit


  • Hank, United States (13/08/2014)

    I just came back from our stay and I am neither here or there about the hotel. Let's start with the check in process. One thing you will notice is that the fron...

    Assessment: 4.0/5 Source: Bookit


  • expedia user, United States (08/08/2014)

    Need air condition in the lobby. I like it a lots, I enjoyed the food, pool. the stuff were very helpful and polite. the only thing the you need to have coord...

    Assessment: 5.0/5 Source: Expedia


  • Taylor Young Traveler, United States (05/08/2014)

    Our experience overall was very pleasant. The staff was AMAZING!!! Hands down some of the nicest, most attentive staff Ive experienced. The grounds were beautif...

    Assessment: 4.0/5 Source: Orbitz


  • expedia user, Canada (25/07/2014)

    Don't listen to all the super negative comments out there. This resort was pretty great. It's definitely not top of the line, but it was clean, the food was pre...

    Assessment: 4.0/5 Source: Expedia


  • expedia user, United States (23/07/2014)

    Love it amazing place and huge . Clean and great food . Very recommended

    Assessment: 5.0/5 Source: Expedia


  • Edith Power (21/07/2014)

    Loved the hotel, great staff, would definitely stay there again.

    Assessment: 4.0/5 Source: Google


  • expedia user (21/07/2014)

    We got there everyone was nice dinning room needs more light.

    Assessment: 4.0/5 Source: Expedia


  • expedia user, Canada (17/07/2014)

    Loved the hotel. Room service was amazing and made sure the hotel was always clean. The hotel employees were nice, however, they try a lot to get you to sign up...

    Assessment: 5.0/5 Source: Expedia


  • Jeffrey Bacon, Canada (10/07/2014)

    Great location, great sites,great experience!. The strong points: Property spread out,beautiful grounds/gardens. Very peaceful at night if that's what you are l...

    Assessment: 4.0/5 Source: Monarc


  • Xoxolauriexoxox, United States (09/07/2014)

    Resort was nice and clean. Had good experience other then the fire but they cleaned it up quick. Great food lots of sun and close to 5th ave only cost $5.00 for...

    Assessment: 4.0/5 Source: Orbitz


  • expedia user, United States (07/07/2014)

    Pretty good experience nice place clean the only flaw food isn't that great but that's why it's all inclusive great drinks top shelf just ask for it.

    Assessment: 4.0/5 Source: Expedia


  • expedia user, United States (03/07/2014)

    The pool is amazing! The food was great! The staff was wonderful! The only thing that I would change was the seaweed in the ocean...but they can't do anything...

    Assessment: 5.0/5 Source: Expedia


  • Lifeballer10, United States (02/07/2014)

    For the price, this hotel delivers everything that you could want and more. The staff is very friendly and always working super hard to provide for your every n...

    Assessment: 4.0/5 Source: Orbitz


  • expedia user (25/06/2014)

    great to visit the atractions close to cancun Xcaret, xplore... unfortunately the beach was not very nice but the hotel is real good.

    Assessment: 4.0/5 Source: Expedia


  • Al (24/06/2014)

    The landscaping is beautiful. It was built in the middle of the Jungle. Availability of snacks after midnight in the 24 hr. bar. Don't just stay in the hotel, d...

    Assessment: 5.0/5 Source: Expedia


  • M.L., Canada (24/06/2014)

    We went in June and it was considered low season, which made it the perfect time. The restaurants had very good food, especially the specialty ones, I would rec...

    Assessment: 4.0/5 Source: Expedia


  • expedia user, United States (19/06/2014)

    Relax and comfortable very nice vacation .i will all my friends about the hotel

    Assessment: 5.0/5 Source: Expedia


  • Ry and Al, United States (19/06/2014)

    We stayed at Bluebay from 6/3/14 to 6/11/14. This was my girlfriend and my second trip to Riviera Maya since staying at Xcaret Flamenco in 2011. We were a littl...

    Assessment: 4.0/5 Source: Orbitz


  • expedia user (17/06/2014)

    This resort is nicely situated by the beach. The hotel is very clean and well landscaped. The negatives of this hotel is the lack of daily activities to keep th...

    Assessment: 4.0/5 Source: Expedia


  • Kristin V., United States (12/06/2014)

    Good value and location, staff was friendly,all inclusive- lots of variety of food.

    Assessment: 4.0/5 Source: Orbitz


  • Czech050, Canada (09/06/2014)

    Clean,Welcoming,Nice Beach,Helpful Staff, Relaxing, Open bar, Beautiful Better WiFi The Hotel is not far from any attractions, 20 min drive to the theme parks. ...

    Assessment: 5.0/5 Source: Expedia


  • Tatyana, United States (05/06/2014)

    I love coming to Cancun for my yearly vacation with my family. This was our second trip and it was wonderful. Such a beautiful hotel, very clean and room servic...

    Assessment: 5.0/5 Source: Bookit


  • S Smyth (04/06/2014)

    Over all this resort was a fabulous experience. The beach was lacking but they sure made up for it in the fantastic pool area (and Im a beach person). The staff...

    Assessment: 4.0/5 Source: Orbitz


  • Sunshinesuzy, Canada (03/06/2014)

    From the moment we arrived we were greeted with smiling, friendly and helpful staff. The a la carte's and buffets always had a wide variety of food and of cours...

    Assessment: 4.0/5 Source: Monarc


  • gabopani, Canada (03/06/2014)

    The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two things That I dont like were the pillow sheets they were dut...

    Assessment: 5.0/5 Source: Orbitz


  • Julie (02/06/2014)

    That it was secluded. The air conditioner could have cooled our room better. Playa del Carmen was close and we took a shuttle there one day and shopped. Our roo...

    Assessment: 4.0/5 Source: Expedia


  • rachel, United States (26/05/2014)

    food was amazing...tried all five resturants and they were great! buffet food was great also..lots of pool area. staff was so nice all the time :) downside was ...

    Assessment: 4.0/5 Source: Expedia


  • expedia user (24/05/2014)

    Very nice quiet hotel. Lots of options for food and drinks.

    Assessment: 5.0/5 Source: Expedia


  • expedia user (22/05/2014)

    Everything! We couldn't think of anything that needed improvement. You are in the midway point to do so many things. Tons of things to do! Depending on if you w...

    Assessment: 5.0/5 Source: Expedia


  • Charles and Tina Stallings (19/05/2014)

    Nice, on mostly everything.

    Assessment: 4.0/5 Source: Google


  • Kirsty (14/05/2014)

    We are probably not the normal clientele of this hotel as we are backpacking but we wanted a treat while volunteering nearby in Tulum. We couldn't of enjoyed th...

    Assessment: 5.0/5 Source: Expedia


  • S, Canada (12/05/2014)

    the beach/pool area better a la carte food tulum is a great day excursion relaxing week-long holiday, well taken care of, reasonable good food, helpful staff

    Assessment: 4.0/5 Source: Expedia


  • expedia user, Canada (08/05/2014)

    Good food, exceptional staff, generous drinks, 2 great night bars on the beach and a 24 sports bar. Great pools. A very social atmosphere as well. As most menti...

    Assessment: 4.0/5 Source: Expedia


  • Sun Chaser, United States (08/05/2014)

    Clean, well organized, friendly staff. Very good walks on the beach on either side. My kids liked the kids club. Service at the main buffet. Service at the phot...

    Assessment: 4.0/5 Source: Expedia


  • Bronte, United States (06/05/2014)

    We had an awesome time at the Blue Bay. The resort was beautiful. We loved our room overlooking the large pool and ocean. Food was great and staff friendly and ...

    Assessment: 4.0/5 Source: Expedia


  • Erik, United States (02/05/2014)

    We went with a group of 6 (3 rooms) and we all shared a similar experience. The rooms were SCRUBBED everyday by this highly attentive staff. The food was good, ...

    Assessment: 5.0/5 Source: Expedia


  • 8 kids is enough, United States (28/04/2014)

    The resort was nice, and clean. The reef off the beach was big and shallow, great for snorkeling. The food was good and there was a great selection at the buffe...

    Assessment: 4.0/5 Source: Orbitz


  • Debbie Lynn Wills (08/03/2014)

    it was awesome cant wait to go back. The staff were great made us feel welcome in all aspects. Food was good as well. It was a great experience Thank you from D...

    Assessment: 5.0/5 Source: Monarc


  • Lynda Marlene Baranas, Canada (08/03/2014)

    Very good until the end poor communication among staff and guest very frustrating at the end of a vacation. The strong points: Excellent resort. The weak points...

    Assessment: 5.0/5 Source: Monarc


  • Ray Wilson, Canada (04/03/2014)

    Perfect. No complaints. Lots of swimming areas. Be sure to go early and put your towel on your seats you want. They will be gone fast. The strong points: Good f...

    Assessment: 4.0/5 Source: Monarc


  • brown, United States (03/03/2014)

    Lots of food options, excellent service and staff and great location. Only problem we had with the place was that the ocean was pretty dirty and it can be quite...

    Assessment: 4.0/5 Source: Expedia


  • Floyd, United States (03/03/2014)

    Friendliness of the staff. Over all cleanliness. The chairs in the beach restaurant are to low. Need rubber wheels on all the carts, very noisy when rolling dow...

    Assessment: 4.0/5 Source: Expedia


  • Nicole, United States (03/03/2014)

    Positive: Loved the resort- Pools were great! Location is gorgeous. Food was great. Staff is VERY friendly and willing to help with anything. Overall, had an AM...

    Assessment: 10.0/10 Source: Booking


  • Sunny Mexico, United States (02/03/2014)

    I would recommend Blue Bay Grand Esmeralda as a great value. The resort was clean and the staff was friendly, curtious and helpful. The food was excellent in th...

    Assessment: 4.0/5 Source: Orbitz


  • Rhonda, Canada (01/03/2014)

    We had a fantastic holiday at this hotel. The room was clean and quiet, the food was great, and the staff was always friently and polite. The water at the beach...

    Assessment: 4.0/5 Source: Monarc


  • Stephen Thompon, Canada (01/03/2014)

    We had a great time , hotel is very nice itcould use another pool . Food was very good we would go back. I would rate the hotel as expected. The strong points: ...

    Assessment: 5.0/5 Source: Monarc


  • A verified traveller (28/02/2014)

    Assessment: 5.0/5 Source: Expedia


  • POOLLADY (27/02/2014)

    My husband and I traveled with two other couples during the Valentine weekend. We had a great time. The staff was so friendly. The food was not bad. The beach a...

    Assessment: 4.0/5 Source: Cheapcaribbean


  • shareen, United States (24/02/2014)

    My cousin and I went to this resort, it was great. The people were very pleasant, food was decent, room was clean. At night, its part on the beach. Wow! what a ...

    Assessment: 4.0/5 Source: Cheapcaribbean


  • Rudy (23/02/2014)

    Great food, beautiful view of sea from the breakfast and lunch buffet, clean rooms. Staff were always very helpful with the exception of A/C issue. My wife and ...

    Assessment: 4.0/5 Source: Expedia


  • tracey, United States (21/02/2014)

    Great price and location! Nice Beach with a Lagoon close by; Relaxing spa; Rooms are spacious; modest d?cor, comfy, stocked mini bar, nice patio. Check in was a...

    Assessment: 4.0/5 Source: Expedia


  • tracey, United States (21/02/2014)

    Great price and location! Nice Beach with a Lagoon close by; Relaxing spa; Rooms are spacious; modest décor, comfy, stocked mini bar, nice patio. Check in was a...

    Assessment: 4.0/5 Source: Expedia


  • A verified traveller (20/02/2014)

    Facilities, kids club, staff, food Beach wasn't the best. They could have a better orientation when you arrive. We discovered things ont he go. Staff was amazin...

    Assessment: 4.0/5 Source: Expedia


  • TJ (20/02/2014)

    Landscaping, restaurant choices Nightclub for dancing into the night We only stayed on site once @ the resort, didn't appear to be much within walkling distance...

    Assessment: 4.0/5 Source: Expedia


  • Sherise, United States (19/02/2014)

    Great drinks, great food, and many choices to pick from! Nothing really, but I LOVE beaches.... so i would have liked it to have been kept better. BUT it was st...

    Assessment: 5.0/5 Source: Expedia


  • Glenn Kellington (16/02/2014)

    hotel was great overall.beach awesome, sand very fine.water was full of algae,couldnt see thru it to step around the rocks.silty bottom.pools were great, if you...

    Assessment: 4.0/5 Source: Monarc


  • jenn, Canada (12/02/2014)

    Great hotel, amazing good and very friendly staff !

    Assessment: 4.0/5 Source: Expedia


  • Gregory Johnson, Canada (12/02/2014)

    Great hotel and would recommend it to everyone. The strong points: Everything was good, from Service to Food. The weak points: The Beaches were nice other than ...

    Assessment: 4.0/5 Source: Monarc


  • Ana Alejandra Zaldivar Flores, Mexico (11/02/2014)

    The Good: las instalaciones\nWhat improvements could be made?: luz en la playa al anochecer

    Assessment: 5.0/5 Source: Bestday


  • Therese Marie Denise Caillier (10/02/2014)

    This facility was amazing in all ways! The staff was friendly and knowledgeable. The food was incredible. the rooms clean and spacious, The grounds were well gr...

    Assessment: 5.0/5 Source: Monarc


  • Giorgia, United Kingdom (09/02/2014)

    The hotel is very good with three pools two beaches two beach bars and 5 restaurants. Everything is included, internet is free for one device for room and alcoh...

    Assessment: 8.5/10 Source: Travelrepublic


  • Janice, United States (08/02/2014)

    Hotel was nice we had a few issues with our room which were taken care of as soon as we reported them. Staff was great especially Patsy at breakfast The enterta...

    Assessment: 4.0/5 Source: Expedia


  • Francesca Lanza (08/02/2014)

    The week was great. The staff amazing and the whole experience was outstanding. The strong points: Great value for the money. The weak points: The beach had a l...

    Assessment: 4.0/5 Source: Monarc


  • Shawn Claude Filion (08/02/2014)

    Great food, great drinks, good entertainment, comfortable, great service. Lobby, sports bar, theatre could use a little sprucing up but a minor issue. The stron...

    Assessment: 4.0/5 Source: Monarc


  • Cathy (06/02/2014)

    The room we had was close to the beach and the pool. Clean rooms, great food, friendly helpful staff. The only negative thing is the beach because the sand is b...

    Assessment: 4.0/5 Source: Monarc


  • Eric & Dorina, United States (02/02/2014)

    Only a ten or twelve minute ride to Playa del Carmen which the hotel provide for a minimum fee of $5 one way. Relatively close to Tulum, etc A real treat consid...

    Assessment: 4.0/5 Source: Expedia


  • Tanja, United States (29/01/2014)

    My husband and I stayed here for 6 nights and were very happy with everything! It is in a great location, and offers everything we were looking for.The beach wa...

    Assessment: 5.0/5 Source: Bookit


  • Bill (28/01/2014)

    Grounds, restaurants, food and bars. Parking was free and easy. Sports Bar could be improved. Add Jacuzzi's and a swim-up bar. Only 70 minutes to Coba and 40 mi...

    Assessment: 5.0/5 Source: Expedia


  • AliWeddle, United States (22/01/2014)

    My husband and I went to stay at the Grand Esmeralda on our honeymoon. It started out bumpy with missing our flights but the resort was able to move our reserva...

    Assessment: 5.0/5 Source: Cheapcaribbean


  • Anna (21/01/2014)

    Our 10 days stay in Blue Bay Esmeralda resort was enjoyable. Staff is very friendly and nice. Rooms are comfortable and clean Food and drinks are good. We like ...

    Assessment: 4.0/5 Source: Expedia


  • James (13/01/2014)

    Nice large pools, not packed with people Could have better service at the bars. Wait times were quite long to get a drink, esp at the beach bar Liked the locati...

    Assessment: 4.0/5 Source: Expedia


  • Luis (09/01/2014)

    food, room. service in specialty restaurants. They need to fix one of the steam room in the SPA. Central and good. Good but they need to improve the service at ...

    Assessment: 4.0/5 Source: Expedia


  • A verified traveller (09/01/2014)

    Nice pools and everything was cleaned Food in the restaurants with reservation Location is a bit out of Playa Del Carmen but I liked it because it meant the are...

    Assessment: 5.0/5 Source: Expedia


  • JimDugan, United States (07/01/2014)

    The resort was very nice and clean, the staff was friendly and the beach was great. Two different pools were available for your convenience and all of the food ...

    Assessment: 5.0/5 Source: Cheapcaribbean


  • Hotels.com User, United States (01/01/2014)

    The grounds,pool and beach area were great. My room was a bit outdated but for a two night stay it was fine. Staff was gracious and loved all-inclusive amenitie...

    Assessment: 4.0/5 Source: Hotels.com


  • G Macdonald (01/01/2014)

    Really nice hotel however the beach is below average. The strong points: Pool, food and resort. The weak points: Beach

    Assessment: 4.0/5 Source: Monarc


Location


  • 15 minutes from the enchanting city of Playa del Carmen.
  • 360km from the Mayan city of Chichen Itza.
  • 64km from the Mayan ruins of Tulum.
  • 120km from the Mayan ruins of Coba.
  • 50km from the coral reefs of Cozumel.
  • 100km from Isla Mujeres.
  • 10km from the archeological eco-park of Xcaret.
  • 50km from Xelha, ideal for diving.
  • 380km from Mérida,the colonial capital of Yucatán.
  • 360km from la the colonial city of Izamal.
  • 320km from Laguna de Bacalar.
  • 30km from the delfinario.
  • 5km from Mayakoba El Camaleón Golf Club.
  • 35km from the natural wall of Cenote.
  • 10 minutes from Playa de Carmen.
  • 45 minutes from International Airport of Cancun (CUN).
  • 50 minutes from the city of Cancún.

Directions

Located 47 km from Cancun International Airport(CUN). To reach by car from the airport head to the southeast. In 2.2 km merge onto Highway 307 Cancun-Chetumal /Mexico 307. Continue 42.7 km to Km 300, just 20 km after Puerto Morelos, and make a U-turn. After 500 m turn right onto Camino a la Pileta Playa Del Carmen road.

Location map

RIVIERA MAYA

Riviera Maya boasts tradition and wealth of one of the oldest, most complete and influential global cultures: the Mayan culture.

The Mayan legacy that is currently present throughout the region, archeology, gastronomy, music, astronomy, vegetation and respect for nature, also invites you to discover the vibrant culture that beats every day from the heart of Quintana Roo.

This spectacular resort area, located along the Caribbean, offers white sandy beaches from the town of Puerto Morelos to Punta Allen, comprising of 120 km of the Yucatan Peninsula, in the state of Quintana Roo.

The destination begins to fascinate visitors from first contact, through crystal clear waters and jungle vegetation surrounding the area, offering unique places to enjoy the distinct atmosphere that permeates the Riviera Maya.

Its wide range of options to have fun consists of natural beauty, including beautiful weather, but also its impressive archaeological sites, theme parks, relaxing amenities, world-class spas, exclusive golf courses, varied cuisine, bars and nightclubs, as well as great service offered in their hotel developments.

This beautiful Caribbean area was in the ancient times home to one of the most enigmatic civilizations in history. Thus, along the Riviera Maya, you will find numerous monuments and buildings you must see to know this ancient culture.


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