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BlueBay Grand Esmeralda*****


Playa del Carmen - Quintana Roo - Hotels in Mexico

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About the BlueBay Grand Esmeralda


The BlueBay Grand Esmeralda***** is one of the best Playa del Carmen hotels. Enjoy a luxury, 5 star experience in the Caribbean surrounded by lush jungle, mangrove swamps and outstanding views of the sea. An all-inclusive stay at the BlueBay Grand Esmeralda *****, with our private beach, outstanding food and full spa, really is a stay in paradise.

The facilities at the BlueBay Grand Esmeralda***** Hotel in Playa del Carmeninclude our full spa, three swimming pools, private beach, golf club and a gym. We also have several restaurants and bars to enjoy world cuisine and a cocktail whilst watching the sun go down. Our highly trained chefs serve some of the finest French, Italian, Mexican & oriental food.

Breakfast is served from 7am to 11am, lunch is from 12pm to 3:30pm and dinner is available from 6pm to 10pm. Snacks and drinks are available throughout the day and the Sports Bar is open around the clock.

There are three swimming pools with separate children’s areas that can be used by all of our guests alongside the spa facilities, tennis courts, golf course and fully equipped gym. Additional services include 24hr healthcare facilities, car hire, childcare, laundry and room service.

You don’t have to take our word for it, the BlueBay Grand Esmeralda***** was rated the best allinclusive hotel in the Riviera Maya by Expedia in 2010. This goes along with the countless other awards we have received for our customer service, commitment to ecology & the environment, and our facilities; the Hotel BlueBay Grand Esmeralda ***** is the perfect choice for your holiday in Mexico.

AWARDS:

• Top All Inclusive Riviera Maya Expedia 2010
• Health and Safety Program Transat 2009-2010
• Hotels 4U, most sold hotel in México 2009
• Elite Meetings, Elite Certified 2009
• Beverly Clark, Elite Weddings 2009
• Expedia # 1 Producer, 2008
• Beverly Clark, Elite Wedding Collection 2008
• World´s 100 Sexiest Hotels, 2008
• Thomas Cook, Outstanding Customer Service, 2007/2008
• Top Hotel Riviera Maya Expedia 2009
• RCI Gold Crown Resort 2008-2009 y 2010
• International Travel, Participation 15 Trade Show


BlueBay Grand Esmeralda Hotel Facilities


  • International cuisine buffet-restaurant “Jaal-Ha” open from 7:00 till 11:00 and from 12:00 till 17:00.
  • A la carte restaurant with Italian cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Mexican cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with French cuisine. (Booking required. Open from 18:00h a 22:00h)
  • A la carte seafood restaurant. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with cuisine specialized in American meat. (Booking required. Open from 18:00h a 22:00h)
  • A la carte restaurant with Oriental cuisine.
  • Swimming pools sized 2.750m2 with separate area for kids.
  • Sports bar open 24h. Snacks from 5:00 am till 7:00 am.
  • Two tennis courts.
  • Volleyball court.
  • Golf course.
  • Fully equipped gym.
  • Theater.
  • BlueBay Spa, sized 2.500m2 with first class service open from 9am till 7pm.
  • Conference hall with capacity for up to 650 people.
  • Internet room (extra charge).
  • Shopping mall with boutiques, newsstand, tobacco shop and souvenir shops.

Room type


The BlueBay Grand Esmeralda***** has a total of 979 rooms which are both elegant and spacious. They are split into doubles and suites, both of which offer breathtaking views of the sea, the lush gardens, or both.

All of the BlueBay Grand Esmeralda***** all-inclusive rooms come with air con, en-suite bathrooms, TV, internet access, coffee machines and more. All of our rooms also come with a balcony or terrace.

If you’ve splashed out on a suite at the BlueBay Grand Esmeralda***** you can enjoy a king size bed, full minibar, a living/dining room area and an extra sofa bed. Our Jacuzzi and Swim-up suites also come with a hot tub and access to a private pool.

Deluxe Garden View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • 24h room service.
  • Internet TV and Wi-Fi access (extra charge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding beds.
  • Sewing kit.
  • Tub & shower.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Partial Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous parcial views of the sea and the beautiful garden surroundings.

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages.
  • Paid films.
  • Premium bed linen.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Tub & shower.
  • Smoking area.
  • Sofa bed.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, conditioner, body lotion, shower cap, shoe polish, soap).
  • Wheelchair access.

Deluxe Ocean View


Spacious rooms with 2 double beds or 1 king size bed, elegant and finely furnished. From the balcony or terrace you can enjoy marvellous views of the sea .

Features

  • Maximum occupancy: 4 people.
  • Room size: 35m2.
  • Balcony/Terrace of 7m2.
  • Bed type: 2 double beds or 1 king size bed.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Deluxe Jacuzzi Suite


The Jacuzzi Suites are equipped with 1 king size bed, they are located on the upper floors, with a private jacuzzi on the spacious terrace. All suites feature a lounge, a dining room and an extra bathroom.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: 1.

Facilities

  • Air conditioning.
  • Blackout curtains.
  • Bathrobes.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Folding bed.
  • Sewing kit.
  • Separate shower and bath.
  • Separate lounge.
  • Sewing kit.
  • Smoking area.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Turndown service.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Swim Up Suite Garden View


The King Swim Up Suites, equipped with 1 king size bed, are located on the ground floor, with direct access from the spacious terrace to the private pool. All suites feature a lounge and a dining room.

Features

  • Maximum occupancy: 4 people.
  • Room size: 65m2.
  • Balcony/Terrace of 10m2.
  • Bed type: 1 King size.
  • Folding extra beds allowed: N/A.

Facilities

  • Air conditioning.
  • Flatscreen cable TV.
  • Ceiling fan.
  • Babysitting service in the room (extra charge).
  • Heating/AC control.
  • Radio/Alarm clock.
  • Coffee pot.
  • Designer toiletries.
  • Baby cots (on previous request).
  • Desk.
  • Direct line telephone.
  • Electromagnetic keys.
  • Extra towels and bed linen.
  • Blow dryer.
  • Hand shower.
  • Cleaning service.
  • Hypoallergenic bed linen.
  • Digital safety deposit-box (extra charge).
  • Internet TV and Wi-Fi access (with recharge).
  • Ironing board and iron.
  • Magnifying mirror.
  • Minibar (Bottled water, 4 beers and 8 beverages).
  • Paid films.
  • Private bathroom.
  • Light remote control.
  • Folding bed.
  • Sewing kit.
  • Shower only.
  • Sofa bed.
  • Trouser iron.
  • Voice mail.
  • Voice mail.
  • Wake-up call service.
  • Welcome pack (shampoo, body lotion, conditioner, shower cap, shoe polish, soap, shaving kit, makeup kit).
  • Wheelchair access.

Services


Available at no charge

  • 24h reception.
  • Air conditioning in the buffet and in the 3 restaurants.
  • Concierge in each building.
  • Doorman in each building.
  • Business Center and Business Service.
  • Dry cleaning service.
  • Lifts.
  • Fitness equipment.
  • Free WIFI (in all the rooms and the common parts of the hotel).
  • Children's club with 3 age divisions, ,with specialized staff.
  • Supervised children's activities (from 2 to 12 years old).
  • Night Club (in the lounge bar) .
  • Multilingual staff.
  • Parking .
  • Parasols (one per room) .

Available with charge

  • Audiovisual equipment.
  • Babysitting service (on request 24h in advance, subject to availability).
  • Beauty treatments.
  • Currency exchange.
  • Medical service.
  • Hairdresser.
  • Newsstand and souvenir shop.
  • Car rental service.
  • Travel and tours agency.
  • Translation services.
  • Safety deposit-box.
  • Massage treatment.
  • Hairdresser.
  • Special packages for weddings and honeymoons.
  • Room service las 24h .
  • Laundry.
  • Sauna and steam baths.
  • Private beach.
  • VIP pack (extra comforts, Private beach and private consierge).

Entertainment and acivities



Entertainment and activities available within or near the hotel at no charge

  • Children's activities.
  • Table tennis.
  • Water activities and AquaGym.
  • Giant chess board (next to the pool).
  • Tennis.
  • Theater.
  • Scuba-diving (tours at additional cost).
  • Universal gym (bicycle, stepper, treadmill,...).
  • Volleyball (in the pool).
  • Entertainment and sports equipment.
  • Mini Club with specialized monitors.

Available at the hotel or belonging to the hotel with charge

  • Recreational facilities.
  • Tennis lessons.
  • Karaoke (once a week).
  • Billiard.
  • Shopping mall with boutiques, newsstand, tobacco shop, etc.
  • Non-motorized water sports: sailing, kayaking, etc.
  • Deep-water diving.
  • Massages, facials and body treatments.
  • Golf (in El Camaleón Mayakoba).

Available in the hotel area, all at no charge

  • Sightseeing.

Available in the hotel area, all with charge

  • Deep-water diving.
  • Water jets.
  • Catamaran tours.
  • Tour de Fishing.
  • Bicycles (normal and mountain bikes).
  • Campo de prácticas de golf.
  • Fishing.
  • Night clubs.
  • Racquetball.
  • Hiking.
  • Squash.
  • Football.
  • Horseback riding.
  • Water-skiing.
  • Wine tasting.

Reviews of BlueBay Grand Esmeralda


9.1 / 10

Based on 37 reviews



More details in the comments

Location82.3%
Rooms86.3%
Reception85.4%
Service88%
Cleanliness89.6%
Gastronomy92.5%

Guests reviews


  • Krestina Baikova (09/03/2017)

    We have a great 5 days in your hotel! Thank you

    Assessment: 5.0/5 Source: Facebook


  • Solomone Savelio (05/03/2017)

    It's beyond my expectation from what I read on the reviews. Staff, services, food, accommodation and the Resort are excellent. Beach - average, but has two main...

    Assessment: 4.0/5 Source: Google


  • Kevin Fleming (05/03/2017)

    The staff is extremely friendly,the food is awesome, and the beach can have too many big rocks from time to time. Rooms service is included in the viper rooms. ...

    Assessment: 4.0/5 Source: Google


  • Amanda, Germany (05/03/2017)

    Overall great experience the resort could use a bit of a face lift in areas. Over all there were lots of food options and the staff was great!

    Assessment: 4.0/5 Source: Expedia


  • simply solo travel (26/02/2017)

    Friendly staff, very good food, great location

    Assessment: 5.0/5 Source: Google


  • Ashley Mayder (26/02/2017)

    Only one day in and so much to do! Everyone is super friendly and helpful. Love all the caoti I saw

    Assessment: 5.0/5 Source: Google


  • Leslee Holland (26/02/2017)

    The best holiday in ages!

    Assessment: 5.0/5 Source: Google


  • raghu (25/02/2017)

    Great pool; good food; great service; beach was not good(very small and lot of sea weed) ;alcohol was watered down

    Assessment: 4.0/5 Source: Orbitz


  • AJ, Canada (24/02/2017)

    We found that the room cleaning schedule left something to be desired. Somedays rooms only cleaned around 3:30 in the afternoon. \nWhen we checked on our airport...

    Assessment: 5.0/5 Source: Travelocity


  • Catherine, United States (23/02/2017)

    Positive: The food was pretty good - I would definitely recommend visiting the Mexican restaurant for dinner! All the bars are well stocked and the bartenders a...

    Assessment: 9.2/10 Source: Booking


  • Alex Sackiw, Canada (22/02/2017)

    It's important to know even though Tips are included, catering staff are only paid about 75 pesos/day. They need your extra appreciation to survive. All hotel s...

    Assessment: 4.0/5 Source: Monarc


  • Kathryn Evans (19/02/2017)

    This is a top-notch resort! Antonio Cholion and Juan Ronolo Hernandez Altunar really pampered us when we had breakfast. Also they both helped us with our Spanis...

    Assessment: 5.0/5 Source: Google


  • John Doan (19/02/2017)

    Great pool area

    Assessment: 4.0/5 Source: Google


  • Audrey and Greg, United States (18/02/2017)

    When we first got there our sons friend had booked the wrong dates so our son said he would stay with us till he got there the Guy was rude and said that would ...

    Assessment: 5.0/5 Source: Expedia


  • CK, United States (18/02/2017)

    Stayed 7 days and found the experience overall a wonderful time. A large resort and while they have golf carts some walking is needed. However, the paths are we...

    Assessment: 4.0/5 Source: Expedia


  • Dawn, United States (18/02/2017)

    Our vacation was absolutely wonderful. Paradise on earth. The hotel was tremendous and everyone was so accomadating and friendly.

    Assessment: 5.0/5 Source: Bookit


  • Klinton, United States (18/02/2017)

    Awesome place to stay

    Assessment: 5.0/5 Source: Bookit


  • Pauline (16/02/2017)

    Last year I have chosen this hotel and I found perfect for me that is why I have returned this year.\nPros: All is clean outside, in the room, restaurant, pool ....

    Assessment: 5.0/5 Source: Expedia


  • Joanne, Canada (15/02/2017)

    HOTEL & ROOMS VERY CLEAN. ALL STAFF VERY HELPFUL AND COURTEOUS. FOOD WAS AMAAAAZING!!! CLOSE TO EXCURSIONS WE WANTED TO SEE. ONLY DRAWBACK WAS THAT THE BEACH WA...

    Assessment: 5.0/5 Source: Monarc


  • Millie, Canada (13/02/2017)

    Positive: everything was fantastic!!. Negative: Had to leave!!

    Assessment: 9.6/10 Source: Booking


  • Carmen LaRosa (12/02/2017)

    Good for vacation.

    Assessment: 5.0/5 Source: Google


  • William Eede (12/02/2017)

    Nice Beach and Pool. Good Food and Booze. Room was clean and staff was friendly. Would definitely go back

    Assessment: 4.0/5 Source: Google


  • expedia user (10/02/2017)

    We stay here every year. Great location great food can't beat it for the price.

    Assessment: 4.0/5 Source: Expedia


  • Doug, United States (06/02/2017)

    This was our very first trip to Mexico and this resort was almost excellent. Our trip was the end of Jan into the first week of February. Please note, if you ar...

    Assessment: 4.0/5 Source: Bookit


  • Jessica Stonesifer (05/02/2017)

    FANTASTIC!!!! Literally picked this resort for our honeymoon using \"eenie meenie miney moe\" because we couldn't choose between a few others. We are so so glad w...

    Assessment: 4.0/5 Source: Google


  • Jim Gordon (05/02/2017)

    Awesome food and people

    Assessment: 5.0/5 Source: Google


  • Yvonne Vermette Mccleery, Canada (30/01/2017)

    Beyond Expectations. The strong points: It was fabulous with great food whenever we wanted it. The weak points: The beach had lots of seaweed.

    Assessment: 4.0/5 Source: Monarc


  • Lynden Mazuren (29/01/2017)

    Beautiful place to get away from a Canadian cold winter.

    Assessment: 5.0/5 Source: Google


  • manuel, United States (29/01/2017)

    I had a wonderful time staff was great and entertainment even better

    Assessment: 5.0/5 Source: Expedia


  • L Berlin, Canada (26/01/2017)

    Good service from restaurant, bar and pool staff as well as housekeeping. Lots of liquor provided on site if that is what you like. Poor service and attitude fr...

    Assessment: 4.0/5 Source: Monarc


  • Bill Lang (22/01/2017)

    Huge property. Very nice. Not handicapped. Way too much great food.

    Assessment: 4.0/5 Source: Google


  • Will Kilsby (22/01/2017)

    The food and staff was 5 star.

    Assessment: 5.0/5 Source: Google


  • Bill W. (22/01/2017)

    Fantastic staff and great food... Steakhouse is a must a la carte to try

    Assessment: 4.0/5 Source: Google


  • Randy, Canada (18/01/2017)

    Positive: Super friendly staff. Ultra clean. Very good food. Negative: Wifi was a bit spotty and although they advertise it as \"free\" , it's only for one device...

    Assessment: 9.6/10 Source: Booking


  • pam, United States (14/01/2017)

    Everything about our stay was 5 stars. The staff was super friendly and always helpful . All the fancy restaurants served very wonder dishes and I felt authenti...

    Assessment: 5.0/5 Source: Expedia


  • expedia user (14/01/2017)

    It was great, the room was outdated a bit but it was fine we barely stayed in the room anyways.

    Assessment: 4.0/5 Source: Expedia


Location


  • 15 minutes from the enchanting city of Playa del Carmen.
  • 360km from the Mayan city of Chichen Itza.
  • 64km from the Mayan ruins of Tulum.
  • 120km from the Mayan ruins of Coba.
  • 50km from the coral reefs of Cozumel.
  • 100km from Isla Mujeres.
  • 10km from the archeological eco-park of Xcaret.
  • 50km from Xelha, ideal for diving.
  • 380km from Mérida,the colonial capital of Yucatán.
  • 360km from la the colonial city of Izamal.
  • 320km from Laguna de Bacalar.
  • 30km from the delfinario.
  • 5km from Mayakoba El Camaleón Golf Club.
  • 35km from the natural wall of Cenote.
  • 10 minutes from Playa de Carmen.
  • 45 minutes from International Airport of Cancun (CUN).
  • 50 minutes from the city of Cancún.

Directions

Located 47 km from Cancun International Airport(CUN). To reach by car from the airport head to the southeast. In 2.2 km merge onto Highway 307 Cancun-Chetumal /Mexico 307. Continue 42.7 km to Km 300, just 20 km after Puerto Morelos, and make a U-turn. After 500 m turn right onto Camino a la Pileta Playa Del Carmen road.

Location map

RIVIERA MAYA

Riviera Maya is one of the most complete sun and beach destinations, arousing great interest among those seeking to travel to a paradise with a rich culture.

In the Mexican state of Quintana Roo, Riviera Maya stretches along 120 kilometers of the Yucatán peninsula, from Puerto Morelos in the north to Punta Allen in the south, passing by the Biosphere Reserve of Sian Ka'an.

Throughout this extension the Maya culture is present in all its forms (cuisine, astronomy, music, architecture ...) which, together with the present, form a characteristic idiosyncrasy in the culture and traditions of local cities, touching the heart of anyone visiting the area.

Fun off the beach is also secured with several water parks, Spa and Wellness centers, golf courses and numerous natural cenotes to practice snorkeling and diving.

Riviera Maya is definitely a 'must' in terms of places to visit and leave having fallen in love with all that it offers.

Hotel policy


  • The hotel counts guests of up to 35 months as babies
  • The hotel regards that guests aged 3 to 12 are children
  • The hotel classes guests aged between 13 and 15 as junior guests
  • The hotel deems that guests aged over 16 are adults
  • No pets allowed
  • Rooms are cleaned daily
  • Towels are changed daily
  • Bed linen is changed daily
  • Room check-in: 15:00h
  • Room check-out: 12:00h
  • Accepted currencies: Euro, U.S. Dollar, Canadian Dollar, Peso

Payment methods


  • American Express(AX)
  • Banamex(BX)
  • Bancomer(BR)
  • Mastercard(CA/MC/IK)
  • Visa(VI)
  • Traveller Cheque

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Reviews


9.1 / 10

Based on 37 reviews


Location
82.3%
Rooms
86.3%
Reception
85.4%
Service
88%
Cleanliness
89.6%
Gastronomy
92.5%

See all reviews


Location




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