Hotel Playa del Carmen - Riviera Maya

Guest services

Discover a world of VIP services for your holidays that will make your stay at BlueBay resorts an unforgettable experience. Contract our Be+ service, a wide range of services and attentions for an incredible stay.

Plus welcome pack

  • Fruit basket daily restocked
  • Bottle of wine upon arrival
  • Welcome plate
  • Flowers bouquet
  • Nightly rose petals turndown
  • Beach bag


  • Plus comfort pack
  • Free in room Premium drinks
  • Slippers
  • Additional amenities
  • Private beach area with waiters service
  • Pillow menu free of charge
  • Express check-out at your building concierge desk (only for clients with no extra charges during their stay)


  • Plus VIP service free of charge
  • Nightly in room courtesy
  • In room newspapers and magazines
  • Late check-out (subject to availability)
  • Internet service in the rooms(wireless)
  • VIP executive concierge


  • Plus special discounts
  • 10% discount at the Spa
  • 10% Laundry service discount


  • Do you have a reservation with us? Do you want to contract the additional service for your stay? Just contact with the hotel and we will be so pleased to attend you.
    concierge.esmeralda@bluebayresorts.com

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    Ale Juárez

    05/10/2009

    Una semana Padrísima

    Es la primera vez que mi esposo & yo visitamos Playa del Carmen y que mejor que hospedarnos en el maravilloso Hotel Grand Esmeralda, quedamos maravillados con las atenciones del personal, las...