Hotel Playa del Carmen - Riviera Maya

Guest services

Discover a world of VIP services for your holidays that will make your stay at BlueBay resorts an unforgettable experience. Contract our Be+ service, a wide range of services and attentions for an incredible stay.

Plus welcome pack

  • Fruit basket daily restocked
  • Bottle of wine upon arrival
  • Welcome plate
  • Flowers bouquet
  • Nightly rose petals turndown
  • Beach bag


  • Plus comfort pack
  • Free in room Premium drinks
  • Slippers
  • Additional amenities
  • Private beach area with waiters service
  • Pillow menu free of charge
  • Express check-out at your building concierge desk (only for clients with no extra charges during their stay)


  • Plus VIP service free of charge
  • Nightly in room courtesy
  • In room newspapers and magazines
  • Late check-out (subject to availability)
  • Free in room internet service (wireless)
  • VIP executive concierge


  • Plus special discounts
  • 10% discount at the Spa
  • 10% Laundry service discount


  • Do you have a reservation with us? Do you want to contract the additional service for your stay? Just contact with the hotel and we will be so pleased to attend you.
    concierge.esmeralda@bluebayresorts.com

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    cheryl Patry & Paul Wallace

    30/03/2009

    Amazing holiday, did not want to come home

    We stayed at the BBGE march 9th through to the 16th 2009. The staff we wonderful from the Concierge right down to the maids. we stayed in the building number 5 suite 5432 ocean view, its located...