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Introduction

BlueBay Hotels has a strong commitment to providing excellent service to its customers, including all matters relating to privacy of data. We understand that visitors to our site may have some doubts about how the information on this website is treated and stored, therefore below you will find explained the privacy principles of bluebayresorts.com.

 

Legal warning

In compliance with Article 10  of Spanish Law 34/2002,  of 11  July, on Information Society and Electronic Commerce Services (LSSICE) the company's identification information is provided below:

  • Company Name: FARCLOSE S.L.
  • Corporate Tax Identity Number (CIF): B71107015
  • Registered Office Address: Av. Barañain, 17, oficina 3, 31008 Pamplona
  • Email: info@grupobluebay.com
  • Telephone No.: (+34) 952882488.

 

Information Collected

We collect the following information to enable you to make a reservation: your name, address, telephone number, e-mail and credit card data. We will use your e-mail to send a confirmation of the reservation and, if necessary, we may also use it to contact you for the purpose of discussing any questions concerning your reservation. As indicated below (see E-Mail section), we may also use the e-mail to notify you about special offers and promotions.

 

Cookies

Our site uses the so called cookies. "Cookies" are strings of text that a website can store on the user's computer. Our site uses cookies, but only those required for the booking process. These cookies enable us to keep track of preferences you have selected during the reservation process, such as language, hotel and room reserved, etc. Our website creates session cookies for each visit and they expire when the user logs off. Cookies do not corrupt or damage any element or file on your computer. If you do not want to receive these cookies, you may disable them in your Internet browser (see the instructions for each browser type), although doing so may affect the ability to process certain transactions on our website.

 

Secure transmission and storage of information

When you enter your personal data, it is transferred using the Secure Sockets Layer (SSL). This ensures that the information that travels over the Internet is sent encrypted. This secure mode is enabled before information is sent from your computer. When the information reaches the BlueBay Hotels, it is stored on a secure server that resides behind a firewall designed to block unauthorized access from outside the company. According to Organic Law 15/1999 from December 13, Protection of Personal Data, BlueBay Hotels has created an automated personal data file which includes all the information needed to process the reservation in our hotels. BlueBay Hotels applies all necessary measures to ensure confidentiality in the treatment of such data, which can be viewed, modified or canceled by the holder by sending an e-mail to info@grupobluebay.com, with the subject "Data Protection".

 

E-mail

Our intention is to send you e-mail messages that may be of interest to you. When you create a personal profile or make a reservation with your e-mail, we will send you occasional information about special offers and promotions that may interest you. These notifications can refer to the BlueBay Hotels offers and / or selected promotions and respectable partners with whom the Group has a stragegic business relationship, because they can offer products or services that we believe may be of interest to you. If you do not want to receive such information please send us an e-mail to info@grupobluebay.com, using the word "unsubscribe" in the subject.

 

Disclosure of Information to other companies

BlueBay Hotels prohibits the sale or transfer of personal data to entities outside the company for their use without your approval. If you have any questions regarding this privacy statement, please send an e-mail with the subject "Data protection" to info@grupobluebay.com or send a letter to: BlueBay Hotels, Carretera Vieja de Bunyola s/n - Polígono Son Castelló 07009 Palma de Mallorca, Spain.

 

Privacy of Email Messages

The information sent via email is sent only to the person to whom it is addressed and may contain confidential or privileged information. Any modification, retransmission, dissemination or other use of this information by persons or entities other than the person to whom it is addressed is prohibited without specific consent of BlueBay Hotels. If you have received an email by mistake, please contact the sender and delete the message from any computer. In the event that this message should be answered in the same way, please be aware that your answer might be known to others who enter the network. Therefore, if the message includes passwords, credit card numbers or other information you consider confidential, it would be safer to answer using a different way and cancel its transmission. BlueBay Hotels can not assume liability for the fact that third parties may come to know the content of this message during transmission.

 

Community Rules

By accepting this agreement, the user gives BlueBay and its parent company, the right but not the obligation to publish its history and personal information included on the bluebayresorts.com community form.

This right is not an obligation, so BlueBay reserves the right not to publish opinions contrary to its editorial rules.

 

Privacy Policy for the Mexican market

 
 

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